Product Support Engineer, Semperis
Identity-driven enterprise protection platform
Be an early applicant
Identity-driven enterprise protection platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help customers avoid disruptive cyberattacks and be resilient so they can say no to ransom demands.
Role
Who you are
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration)
- Experience with Cloud technologies like Azure, AWS, and Google
- Basic knowledge with analyzing TCP-dumps, Wireshark
- Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
- Monitor the Support Queue to ensure all SLA are being met
- Tracks and updates all customer support issues and periodically provides updates within the case in CRM platform like Salesforce
- Create Knowledge base articles on regular basis to grow and mature our KB repository
- Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service
- Manages time effectively to meet customer expectations. This means being able to multitask, prioritize tasks, and work efficiently without sacrificing quality
- Active listening while communicating with customers, it's important to listen carefully to their issues and concerns, so you can provide the best possible solution
What the job involves
- As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. You will be responsible for solving technical issues and provide stellar customer service on our security and identity products offered to our customers.
- You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams
- Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
- Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support
- Monitor the Support Queue to ensure all SLA are being met
- Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration)
- Experience with Cloud technologies like Azure, AWS, and Google
- Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce
- Create Knowledge base articles on regular basis to grow and mature our KB repository
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Successfully anticipates, identifies, and resolves issues/concerns both internally and externally
- Develops and presents solutions to appropriate parties. Professionally and proactively handles problems and/or conflict resolution
- Uses sound judgment regarding escalation of issues to client or company management
- Meets time requirements for all assignments, with minimal reminders. Prioritizes work effectively and actively works to find more efficient ways to accomplish assignments and tasks
- Provide pre-sales technical assistance and product education
- Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas
- Willingness to travel to customers or events as necessary
Our take
Identity systems such as Microsoft Active Directory and Azure AD, used in over 90% of enterprises, are coming under sustained attack. With its multi-layered defense approach before, during, and after an attack, Semperis offers the industry’s most comprehensive security technology for hybrid AD and other identity systems, combined with incident response expertise.
The security-focused firm has grown rapidly in recent years, meaning that it was able to launch its own partner program, known as Vigilance. This enables other companies to benefit from the market position of Semperis by offering its solutions as part of an overall business model.
Semperis’ patented technology protects over 50 million identities from cyberattacks, data breaches, and operational errors. As Semperis has become increasingly well-known, its qualities have been widely acknowledged. It is trusted to fend off cyber attacks by enterprises such as Hertz, Starbucks, and Independence Blue Cross.
Recognized as one of the fastest-growing companies in North America, Semperis has clearly found its position in a competitive market that features the likes of Sumo Logic, IBM Security QRadar, Amazon GuardDuty and Threat Stack. Lately, it has focussed on hiring across all functions globally to better support its expanding customer base, as well as build out its senior team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2024
$125m
LATE VC
May 2022
$200m
SERIES C
Total funding: $365m
Company benefits
- Work from home opportunities
Company values
- We're always growing
- We're driven with purpose
- We've got years of experience
- We cultivate collaboration
- We balance work with life
- We see unlimited potential
Company HQ
Hoboken, NJ
Articles
Leadership
Mickey Bresman
(CEO )Mickey began his technical career in the Israeli Navy computing technical unit. Before co-founding Semperis, they were the CTO of a Microsoft gold partner integration company, YouCC Technologies, and Senior Infrastructure Specialist at Bank Leumi, where they led the implementation of critical commercial systems.
Guy Teverovsky
(CTO )Prior to co-founding Semperis, Guy was a Senior Premier Field Engineer at Microsoft, acting as lead and mentor for Active Directory. They have managed Microsoft infrastructure upgrade projects and support services at SmartX, Team Computers and Hewlett-Packard Laboratories.
Matan Liberman
(General Manager, Israel)Matan began their career as a Software Engineer for the Israeli Defence Force and was promoted to Development Team Leader. They are currently the General Manager for the Israel Branch of Semperis and are involved in research and development.
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