IT Support Specialist, Octus

• We are looking for a super smart, friendly and all-around great individual who takes care of people and the technology they use
• Exceptional customer service, attention to detail, interpersonal, oral and written communication skills
• Ability to work independently, multi-task and establish priorities while having a passion to help people and to learn and improve IT in an innovative manner
• Proficient in both macOS and Windows operating system and hardware troubleshooting
• Strong analytical, problem-solving, organizational, and planning skills
• Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
• Experience with Okta and back-office applications (SSO, Okta, G Suite / Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)

Desirable

• Octus is seeking a skilled IT Support Specialist to join our team in our London office
• As a member of the Corporate IT team, you will have the opportunity to create a seamless experience to Octus end-users in multiple offices around the world, research and deploy new tools and services and just flat out solve hard problems. Enjoy taking care of people? Love the chance to see the direct, massive impact of your work? If you answered yes, then we’d love the opportunity to meet you
• Creating updating, and maintaining end-user facing knowledge based articles
• Maintaining infrastructure documentation, including diagrams and configurations

• Medical, dental, vision, and 401k/pension benefits
• Generous PTO policy and Summer Fridays
• Gym subsidy and other fun fitness benefits
• Flexible working policy
• Home-office reimbursements
• Generous referral program to encourage quality recruiting
• Educational reimbursements for career development
• Kudos program to recognize and award colleagues

Octus, formerly Reorg, is a global provider of credit intelligence, data and analysis of issues affecting the distressed debt, event-driven and leveraged finance markets. The company sets itself apart by taking an approach that combines reporting with financial and legal analysis, providing a holistic view and delivering that view in real-time.