Client Support Specialist, ServiceTitan
Expected hourly rate is between $19.42 USD - $25.96 USD. + Annual bonus and equity.
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
Expected hourly rate is between $19.42 USD - $25.96 USD. + Annual bonus and equity.
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- The position requires a full understanding of the software platform and a superb ability to communicate functionality with clients
- Minimum 1 years of experience in Customer service, client-facing or account management roles, SaaS preferred but not required
- Good communication skills working with all levels of an organization
- Experience with Jira and Salesforce or other issue reporting and tracking systems is a plus
What the job involves
- As a Client Support Specialist, you’ll be responsible for resolving client issues as reported through the formal ticketing system, emails, forums, and phone calls
- Reporting to the Manager of Customer Support, you’ll be part of the team where you’ll identify and provide solutions to client challenges in a dynamic and fast-paced environment
- You’ll be responsible for ensuring that we consistently exceed clients’ expectations and anticipate their future needs
- You'll respond to client issues, which may require troubleshooting, training, or other assistance
- Provide first-level troubleshooting of client issues to pinpoint causes, establish reproducible conditions, and clearly and succinctly document scenarios
- Follow established procedures for ticket management which includes prioritizing, resolving, and documenting client issues
- Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release
- Provide timely feedback on product design and functionality issues
- Maintain clear, concise communication with clients and within the organization
- Minimal travel is expected
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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