Product Operations Associate, Tennr
$85-105k
+ Equity + Bonus
4 days a week in office
Automation platform for healthcare operations
Be an early applicant
Automation platform for healthcare operations
201-500 employees
Be an early applicant
$85-105k
+ Equity + Bonus
4 days a week in office
201-500 employees
Company mission
To ease the administrative burdens on healthcare providers.
Role
Who you are
- 1–2 years of experience in management consulting, high-growth startups, healthcare operations, or finance
- Relentlessly detail-oriented. You catch small issues before they become real problems
- Comfortable in dashboards, spreadsheets, and messy data
- A self-starter who reasons from first principles when you hit something unfamiliar, you work it out rather than waiting to be told
- Calm and resourceful when the day gets chaotic. You keep things moving without being asked
- Operate with discretion and judgment, comfortable navigating payer portals and other systems
- Bonus: background in healthcare, medicine, or public health; prior authorization or payer-side operations experience; familiarity with medical billing (HCPCS/J-codes, ICD-10); exposure to structured data (JSON/FHIR) or tools like Linear
What the job involves
- Tennr is looking for a Product Operations Associate to own the day-to-day operations of one of Tennr's products, working closely with Product, Product Operations, and Engineering
- This is a high-ownership, high-visibility role on a fast-moving team
- You will help shape how the product evolves within the broader Tennr platform amongst a diverse and rapidly scaling customer base
- We are looking for someone to pick up Tennr’s platform and tooling on day one and help scale a product support team
- You will also build and iterate on product enablement materials, collaborating closely with Sales, Business Operations, and Customer Experience teams
- Over time, you will interface with customers and be a key part of gathering and implementing customer feedback
- Prioritize and assign work and close out each day with a clear status on what's outstanding, so nothing falls through the cracks
- Train and support a growing team, answer first-pass questions, and coach on quality and turnaround as product volume grows
- Help customers scale with the product. Dig into codes, payers, and customer data across dashboards and spreadsheets to find gaps Tennr isn't capturing yet and make the case for going after them
- Transform customer insights and data into functionality on the product roadmap, file tickets so that engineering can act fast, and flag priorities so the right things ship first
- Get hands-on by doing the detailed operational work yourself when it's needed. No task is beneath the role
- Build the playbook. Document how the process actually works so it scales past any one person, including yourself
Our take
In the healthcare system, there are inefficiencies associated with the referral process to specialists. Often coming in various forms, from email to fax, without any standardized structure, this leads to administrative burdens and significant delays in patient care.
Tennr has developed a machine learning and document scanning platform that automates the extraction of relevant information from referrals and facilitates faster appointment scheduling. With its focus solely on the healthcare industry, it addresses the complexities of medical terminology and ensures doctors, clinics and insurers stay informed throughout the process.
It's had a successful start, customers reporting significant improvements in their workflows, signalling strong market demand for the solution. This success is accompanied by strong funding, enabling the company to focus on accelerating its growth. It has also announced the launch of Tennr Network, which provides real-time updates to referring and receiving providers, as well as patients, on the status of any referral.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jun 2025
$101m
SERIES C
Oct 2024
$37m
SERIES B
Total funding: $156.3m
Company benefits
- Meaningful equity
- In-person culture
- Promoting from within
- 401k matching
- Unlimited PTO
- Free lunch (and a pantry stocked with a strangely wide array of puffed corn snacks)
Company HQ
Chelsea, New York, NY
Leadership
Trey Holterman
(Co-Founder & CEO)They studied Computer Science with a focus on Machine Learning at Stanford. Prior to starting Tennr, they focused on applying their research in the health technology world at HealthIQ and Strava.
Diego Baugh
(Co-Founder & CPO)They studied Computer Science at Stanford with a focus on Human Computer Interaction and Design. Prior to Tennr, they built automation systems at Goldman Sachs as an Automation Engineer.
Tyler Johnson
(Co-Founder & CTO)They studied Computer Science with a focus on Systems and Networking at Stanford. Prior to Tennr, they worked as a Lead Engineer at Tanduo, where they built bespoke data workflows for large industrial companies.
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