Billing Support Specialist, Render
£45.8-71.5k
+ Equity
Cloud application hosting for developers
Be an early applicant
Cloud application hosting for developers
101-200 employees
Be an early applicant
£45.8-71.5k
+ Equity
101-200 employees
Company mission
Render's mission is to empower every developer and business to move fast and focus on what matters most to them.
Role
Who you are
- We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn
- Someone who combines customer empathy with analytical thinking—someone who can de-escalate a frustrated customer while simultaneously investigating the root cause of their issue
- If you're energized by solving problems, improving systems, and making customers feel heard and supported, this role is an excellent fit
- Previous history of working in Support/Finance or billing operations at another SaaS/Pass
- Great communicator, with customers as well as internal teams
- A strong desire to improve processes and drive efficiency
- Detail-oriented mindset with a strong sense of ownership and accountability in mission-critical systems
- Working location in the United Kingdom
- 2-4 years experience in billing, at a SaaS/PaS is a bonus
- Strong demonstrated writing skills in English
- History of working with payment tools like Orb, Metronome and Stripe
- Happy interacting directly with our customers
What the job involves
- As a Billing Support Specialist at Render, you'll be the go-to expert for all customer billing inquiries, handling everything from unexpected charges and refund requests to payment method updates and subscription management
- You'll work directly with customers who may be confused, frustrated, or simply need clarification about their charges, requiring both strong technical comprehension and exceptional communication skills
- This role sits at the intersection of customer support and finance operations, where you'll collaborate closely with our Support and Finance teams. Beyond resolving individual tickets, you'll play a crucial role in identifying patterns, documenting solutions, and streamlining processes to make our billing operations more efficient and customer-friendly
- Handle Support Billing tickets
- Handle payment disputes/chargebacks
- Handle Subscription operations - Enterprise customers, Custom Contracts etc
- Streamline and improve: Identify gaps in workflows and help automate or optimize where possible
- Collaborate closely with Finance, Product and the wider Support Engineering teams to identify customer friction
Our take
Without the right infrastructure, building applications and other products can be a slow and painstaking process. Render solves this problem with its unified cloud services platform.
Render was founded by Anurag Goel, one of Stripe's founding engineers. The company's developer platform allows teams to build websites and apps quickly and at scale. Render has raised impressive funding, and the capital has accelerated the development and roll-out of a number of innovative new tools and features, including a free plan for web services and databases. This will improve access to Render's platform, and help to further scale its user base.
Render's main challenge will be competing with large-scale legacy players, including the "big three": Amazon Web Services, Microsoft Azure and Google Cloud. However, so far Render has held its own, largely thanks to its superior flexibility, innovative modern features rolled out regularly, and competitive price. If it can maintain this, Render stands to make impressive gains in the coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jan 2025
$80m
SERIES C
Jun 2023
$50m
SERIES B
Total funding: $156.8m
Company benefits
- Monthly commuter stipend
- Fully stocked kitchen
- 12 weeks of paid parental leave
- 4 weeks PTO
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and all your dependents
- FSAs
- $60 per month for however you prefer to stay in shape
- $100 per month for mental health support
- Traditional or Roth 401(k) plans
- Long-term disability and life insurance
- Equity options
- Continuous learning benefits & related support
Company HQ
SoMa, San Francisco, CA
Leadership
Anurag Goel
(CEO & Founder)An early engineer and former Head of Risk at Stripe. Also founded Crestle.
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