Senior Solutions Architect, LogicMonitor
$94.8-130.4k
More information about location
Hybrid observability powered by AI
Be an early applicant
Hybrid observability powered by AI
1001+ employees
Be an early applicant
$94.8-130.4k
More information about location
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- 4+ years experience in architecting, engineering, administering and/or supporting one or more domains of IT infrastructure: Windows/Linux server, networking, security, storage, virtualization, cloud
- 3+ years experience in customer-facing, professional services or consulting role
- Experience in one or more programming language: Python, PowerShell, Java or Groovy
- Experience with REST or SOAP APIs: HTTP, JSON, XML, regular expressions
- Experience in a customer-facing, professional services or consulting role
- Willingness to travel (10-20%)
What the job involves
- LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure
- LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments
- By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise
- Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references
- In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider
- LogicMonitor also boasts high employee satisfaction
- We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
- The Sr Solutions Architect (SA) supports the Professional Services (PS) mission of helping customers adopt and extend LogicMonitor
- The Sr SA is responsible for working with pre-sales and post-sales teams to scope, design and deploy technical solutions and implementations for LogicMonitor's customers
- The SA is a product expert that creatively solves business problems with LogicMonitor's best-in-class IT monitoring platform, impacting the company's largest, most strategic customers
- Regularly interact with LogicMonitor prospects and customers to scope custom implementations, integrations and solutions
- Assess feasibility and approach for monitoring use cases and integration opportunities
- Clearly articulate the impact, value and effort of technical proposals to technical and non-technical audiences
- Explore and research new technologies to integrate and monitor with LogicMonitor
- Build estimates for services proposals, including hours effort, timeframe and pricing
- Work with Sales and CS to develop detailed Statements of Work (SOWs)
- Work collaboratively with the Solutions Architecture team to peer review services proposals
- Regularly perform post-sales discovery and design of custom solutions with customers (requirements gathering, researching, prototyping and design documentation)
- Work collaboratively with the Project Management and Solutions Engineering teams to guide post-sales services delivery, aligning project team to SOW deliverables, scope of engagement, and technical escalations (where necessary)
- Assist Solutions Engineers with deployment of tasks and solutions during PS engagements
- Assist and inform internal initiatives to expand, improve or optimize pre-packaged Professional Services and standard operation procedures (SOPs)
- Regularly stay informed on product updates and consult other SAs on services approach for new LogicMonitor platform features and enhancements
- Regularly evaluate, create or maintain methods for automating and enhancing services delivery: new internal tool discovery, developing reusable solution prototypes/templates, enhancing Python/PowerShell/Groovy automation script repositories
- Periodically present advanced LogicMonitor use cases, scenarios and prototypes to technical peers
- Periodically contribute to internal and external training, webinars
- Coach and mentor newer SAs
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to networks, virtual machines, databases, containers and SaaS. Each service supplies real-time insights and automated monitoring, complete with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its namechecking in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding, which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
Salary benchmarks
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