Director of Engineering, Phorest
Salon Operations & Consumer, 12 Month Contract
Plus Employee Share Purchase Scheme
Salon management solution
Be an early applicant
Salon management solution
201-500 employees
Be an early applicant
Plus Employee Share Purchase Scheme
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- Proven experience as a Director of Engineering or similar leading multiple teams/groups in a product software environment (manager-of-managers)
- Strong track record in delivery leadership: prioritisation, risk management, dependency coordination, and stakeholder communication
- Credible technical depth to challenge and support architectural choices (without needing to be a hands-on contributor)
- Experience partnering closely with Product to deliver outcomes for customers
- Demonstrated people leadership: coaching managers incl. managers of managers, developing senior ICs, creating clarity and psychological safety
- Comfortable operating in ambiguity and making timely decisions with incomplete information
- Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit
What the job involves
- This is a 12-month fixed-term maternity cover for the Director of Engineering — Salon Operations & Consumer
- You'll lead two engineering organisations, partnering closely with Product, Design and fellow Engineering leaders to ensure our teams continue to deliver exceptional products for our customers
- As a manager of managers, you'll provide stability, clear direction and strategic leadership while maintaining a healthy, high-performing engineering organisation
- Success in this role means delivering predictable outcomes, supporting exceptional leaders, and ensuring our teams continue to thrive throughout the transition
- Champion a customer-first engineering culture, balancing product delivery with technical excellence, reliability, and long-term platform health
- Help teams stay focused on delivering meaningful customer outcomes while making thoughtful trade-offs when priorities compete
- Provide strategic engineering leadership across the domain, building strong partnerships with Product, Design, Customer Success, and Support
- Create clarity, alignment, and momentum, empowering teams to make great decisions and deliver with confidence
- Oversee our Level 3 support model, ensuring customer issues are resolved quickly while identifying opportunities to improve reliability, tooling, and engineering practices
- Champion high standards for quality, security, performance, and operational health across your organisation
- Translate business goals into a clear engineering vision and roadmap
- Drive initiatives that improve customer outcomes while balancing delivery, technical investment, and organisational priorities
- Coach and support Heads of Engineering and Principal Engineers to build high-performing, engaged teams
- Foster a culture of collaboration, continuous improvement, feedback, and growth
- Ensure teams have the people, processes, and support they need to succeed
- Use data and team feedback to continually improve performance, engagement, and the way we work
Application process
- We usually respond within two weeks
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$23.1m
GROWTH EQUITY VC
Total funding: $36.7m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company HQ
North City, Dublin, Ireland
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
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