Partner Relations Executive, Moonpig
More information about location
2+ days a week in office (Farringdon, London)
Online company for personalised cards, gifts and flowers
Be an early applicant
Online company for personalised cards, gifts and flowers
201-500 employees
Be an early applicant
More information about location
2+ days a week in office (Farringdon, London)
201-500 employees
Company mission
To help people connect and create moments that matter.
Role
Who you are
- You’re an enthusiastic and confident individual with excellent written and verbal communication skills
- You thrive on delivering outstanding service and support to business partners
- You're comfortable managing inbound and outbound emails, and consistently meet response time targets and SLAs
- You enjoy engaging with business partners, building rapport, and creating lasting, trust-based relationships
- You’re energized by a fast-paced environment and can adapt quickly to changing priorities
- You’re a natural problem solver, always looking for ways to help partners get the most out of the Buyagift platform
- You have strong organisational skills, with the ability to prioritise and manage your workload effectively
- Previous experience using Salesforce is desirable but not essential
What the job involves
- Reports to: Senior Partner Relations Executive
- Employment Type: 12 Month Fixed Term
- As our Partner Relations Executive, you’ll play a key role in ensuring our network of small and medium business partners consistently delivers outstanding experiences to our customers
- You’ll be the go-to person for a defined group of partners - supporting them day-to-day, resolving issues, and nurturing long-term, mutually beneficial relationships
- Through proactive communication, service excellence, and a deep understanding of their needs, you’ll help our partners succeed, and in doing so, help us deliver on our promise to our customers
- Manage a high volume of incoming partner queries via email, ensuring timely and effective responses
- Meet and exceed KPIs and SLAs related to partner engagement, service levels, and satisfaction
- Build and maintain strong, positive relationships with partners to drive satisfaction and reduce churn
- Use our Salesforce system to log interactions and maintain accurate partner records
- Support the customer service team by handling partner-related queries through live chat via Zendesk
- Support the onboarding of new suppliers when required
- Assist in the setup and onboarding of hotels within our online booking journey, ensuring a smooth and efficient process
- Make amendments to partner products using our backend system
- Support additional projects, including the coordination and collection of health and safety documentation from partners
Salary benchmarks
Our take
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120M.
Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.
And it doesn't plan on slowing down anytime soon, as it looks to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Brothers. This commitment to innovation positions Moonpig to capture even more market share and strengthen its leadership in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Annual reviews
- Attractive annual bonus scheme - with increased earning potential based on business and individual performance
- Pension scheme where we match up to 5%
- Referral scheme with cash bonus available
- Interest-free travel loan
- Sharesave Plan - Save as you earn
- Generous staff Moonpig, Red Letter Days and Buyagift products
- Private medical insurance
- Private dental plan
- Life assurance paying 4x your salary
- Eye care vouchers
- Cycle to work scheme
- Free access to 24h mental health and wellbeing resource as well as one to one therapy sessions via Spill
- Dog-friendly offices
- Access to a broad range of training workshops and courses
- Technical and professional qualifications policy, allowing individuals to apply for a more formal professional qualification, using allocated individual allowance
- Career Conversations with your manager to create your Career Development Plan
- 25 days’ holiday plus 1 day per year of service (up to 30 days)
- Growing Your Family - 8 weeks paid supporting caregiver leave and 24 weeks full pay primary caregiver leave (based on qualifying criteria)
- Flexible working opportunities based on our Ways of Working - inclusive of Hybrid and Remote
- Summer Hours - We finish at 4pm on Friday's during the months of June, July and August
- Volunteering - 1 day - the equivalent of 8 hrs of time to give back - through a chosen charity or our MP Group Foundation
- Matched Funding Scheme - This scheme provides colleagues with a fundraising allowance to support causes close to their hearts
Company HQ
Farringdon, London, UK
Leadership
Nickyl Raithatha
(CEO)Previously worked in Banking at Goldman Sachs, then went on to lead Rocket Internet's eCommerce portfolio, before founding Finery, a womenswear brand.
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