Senior Customer Experience Data Analyst, Axway
Fluent in French and English
API management platform & IT infrastructure solutions
Posted today
API management platform & IT infrastructure solutions
1001+ employees
Posted today
1001+ employees
Company mission
To help businesses make good decisions about their digital strategy.
Role
Who you are
- Bachelor's Degree
- 5+ years in the related field
- Excellent written, verbal communication skills in English, French a plus
- Proven results in data processing / analysis
- Ability to coordinate with stakeholders at all levels of the organization
- Expert proficiency with MS suite, particularly Excel, Salesforce and other business software
- Knowledge of Qualtrics or similar survey tools
- Self-motivated, detail oriented and organized
- Highly organized and focused on deliverables
What the job involves
- We are seeking our new Senior Customer Experience Survey Data Analyst (Fluent in French and English) to join the Axway team!
- We are seeking an enthusiastic Voice of the Customer (VoC) data management professional to join our global Customer Experience team whose mission is to engage and listen to customers, share insights and help teams across the company take actions
- As the CX Data Analyst reporting to the head of Customer Experience, you will leverage your experience in handling customer data.
- You will be responsible for assisting the VoC program by administering customer and partner surveys using the survey management platform Qualtrics, Salesforce CRM and other tools as well as managing dashboards that are available to various stakeholders while helping with analysis to share insights broadly across the organization.
- You will also be required to develop a broad understanding of data sets and processes and will assist with the Voice of the Customer related automation
- Master our customer data structure and architecture in CRM and various Salesforce functionality
- Gather customer feedback using Qualtrics, build/maintain dashboards to share with stakeholders, and create charts and graphs needed for presentations
- Coordinate with stakeholders to ensure accuracy of the data and complete adhoc requests
- Demonstrates a curiosity and drive for identifying the most efficient and accurate CX data management solutions
- Conduct an analysis to examine the relationship between experience data and business outcomes
- Works with IS/IT department to implement VoC-related projects
- Customer Experience
- Follow up with survey respondents, conduct interviews and close the loop
- Help foster a customer-centric culture, where all employees are focused on delivering highly satisfying customer experiences
- Help share VoC insights broadly and effectively throughout the organization
- Assist customer experience team members in various projects as necessary
Our take
As the digital migration of enterprises accelerates, companies must be increasingly cautious about the safety and security of their data. As part of the transference of data, sensitive information must often pass across multiple old and new technologies, putting it at risk. Axway provides tools that integrate and move data securely.
Ahead of the digitisation curve, Axway’s 20 years of experience in the API management sector has helped it develop several key products. Its Amplify Platform helps companies reduce the complexity of APIs and encourages their adoption. While its Axway B2B Integration platform enables crucial EDI and API integration flows for multinational corporations - which are most at risk of lost, leaked or stolen data.
Through its secure, flexible and compliant tools, Axway helps large companies process tens of billions of dollars annually. Its consistency and ability to keep pace with tech developments is what has enabled Axway to maintain a strong post-IPO position within its sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Personal development plan and training plan
- Private medical insurance with dental included
- Flexible working hours when needed and remote work policy (60% remote work)
- Friendly working environment with experienced professionals
- Potential for growth in an international company
- Extra paid vacation days – 25 days/year
- Open games area – table tennis, sports and more!
- Benefits such as gym access, Bookster, Safari, Amazon – E-library, Udemy platform
- Team-buildings, Fun Day, Christmas Party etc.
Company HQ
Kierland, Phoenix, AZ
Leadership
Patrick Donovan
(Group CEO)Previously CFO at Axway, VP of Finance at iCrossing and Director of Finance at Quality Care Solutions and Optika. Was also a General Accounting Manager at Western Pacific Airlines.
Roland Royer
(Company CEO)Previously the Chief Customer Officer at the company. Before that, they were a Product Manager at sneda and Presales Consultant at COFET.
Salary benchmarks
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