Senior Customer Success Manager, MagicSchool AI
$110-130k
Offers Equity
More information about location
AI education platform
Be an early applicant
AI education platform
21-100 employees
Be an early applicant
$110-130k
Offers Equity
More information about location
21-100 employees
Company mission
To help lighten the load, so teachers can save their energy for where they shine best - in the classroom, in front of students.
Role
Who you are
- Hungry: Works hard, do whatever it takes, takes ownership
- Smart: Learns fast, curious, resourceful, creative
- Relationship-driven: Build relationships easily, emotionally intelligent, communication, warm
- Leadership: Provide leadership and mentorship to the customer experience team
- Strategic: Lead strategic conversations, make decisions on what best supports districts
- 3-5 years of experience in tech/SaaS customer success
- Comfortable having commercial conversations about expansion, pricing, renewals
Desirable
- Experience in Edtech
- Experience working in education as an administrator or educator
What the job involves
- The Senior Customer Success Manager will ensure a portfolio of schools and districts effectively use MagicSchool to reduce teacher burnout and improve student learning
- You will independently manage complex projects and strategic growth with large districts, overseeing critical customer relationships
- By shaping our customer success playbook, leading onboarding and training sessions, and conducting monthly check-ins, you will drive product adoption, deepen usage, and secure renewals
- Your role is pivotal in building lasting relationships with our education community
- In this role, you are responsible for driving to the following outcomes & results:
- Portfolio schools adopt Magic School into their weekly workflow
- Runs effective meetings (PDs, Kick-offs, etc.)
- Produces good content (Tutorials, docs, videos, etc.)
- Effectively monitors, identifies and triages schools that are underperforming
- Designs and delivers effective intervention programs
- Portfolio schools renew (or expand) their contracts for the 25-26 school year
- Can identify and build relationships with decision makers
- Build trust and influence with both teachers and administrators alike. Can talk pedagogy and budgeting
- Achieve a Net Revenue Retention (NRR) rate of at least 110% annually
- Reduce customer churn rate to below 5% per quarter
- Increase account expansion revenue by 15% year-over-year
- Runs a tight process to stay on tops of lots of moving balls
- Is comfortable using (and configuring) technology
- In comfortable using data to learn
- Is diligent and organized
Application process
- Please note that applications for this position will be accepted until 1/22/24 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration
Our take
MagicSchool AI is levelling up education with its generative AI tools designed to enhance both teaching and learning environments. Initially focused on creating AI-driven resources for educators, the company is now expanding to provide tools directly for students, to support various learning activities and improve educational outcomes.
These tools are built to streamline and enrich the educational experience with customized AI solutions that cater specifically to the needs of teachers and students. By working closely with educational institutions and incorporating feedback, MagicSchool aims to address common challenges in education and make AI a valuable asset in the classroom.
With substantial funding to its name, its clear that investors see the potential in MagicSchool's proposition. The company is now ready to take the next step in its mission of integrating AI into educational settings to benefit both teachers and students.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jun 2024
$15m
SERIES A
Aug 2023
$2.4m
SEED
Total funding: $17.4m
Company benefits
- Work from home
- Unlimited Time Off
- Insurance (we offer four different 100% employer-paid health insurance plans, and dental and vision are also offered at very low premiums)
- $100 Monthly Wellness Stipend
- 401k Match (we match 100% of the first 1% and 50% of your next 5%)
- Stock Options (all of our employees are offered generous stock options, vested over 4 years)
Company values
- Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families
- Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI
- Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs
- Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before
- Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education
- Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world
- Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do
Company HQ
Civic Center, Denver, CO
Articles
Leadership
Adeel Khan
(CEO)Previously a Founding School Director/Managing Director of Schools at DSST Public Schools. Prior to that, they were a Social Studies Teacher at KIPP Metro Atlanta and a Special Education and English Teacher at Teach for America.
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