Head of Operations, Navro
+ Company Options Scheme
More information about location
2+ days a week in office (Aldgate, London)
Global payments platform
Job no longer available
Global payments platform
21-100 employees
Job no longer available
+ Company Options Scheme
More information about location
2+ days a week in office (Aldgate, London)
21-100 employees
Company mission
To help businesses smoothly navigate their growth into new markets.
Role
Who you are
- If you're a strategic leader with proven experience in operations within the payments industry, and you're excited to be part of a fast-paced, innovative environment, we want to hear from you!
- We need people who have passion, resilience, a willingness to find Solutions, not just problems, and work well within our global team of almost 30 nationalities
- It's essential you have proven experience as Head of Operations within payments
- Experience in developing strategies and implementing vision
- Outstanding organisational and leadership abilities, coupled with an aptitude for decision-making and problem-solving
- Strong leadership and management skills with the ability to motivate and inspire cross-functional teams and ensure alignment with broader company goals and objectives
- Expertise in optimising customer success processes to improve scalability, efficiency, and customer satisfaction
- Excellent analytical skills with the ability to interpret data and trends to inform strategic decision-making
- Exceptional communication & collaboration skills with an ability to respectfully challenge and influence at all levels
- Drive, tenacity and results-oriented
What the job involves
- We are looking for a Head of Operations to join our fast-growing FinTech!
- We're looking for an experienced Head of Operations to join our dynamic and rapidly growing payments startup
- As we scale and onboard more clients, heading towards our Series B funding round, the scope and impact of this role will continue to evolve
- This is a unique opportunity to shape and drive operational excellence across the company, working closely with our Founders
- As the business grows, so too will the responsibilities, making this a pivotal leadership role in our journey to becoming a leading player in the fintech space
- The Head of Operations plays a critical role in coordinating and leading all operational activities across the Navro Group. Responsible for ensuring smooth operations, improving processes and driving growth
- Reporting to the Chief Operating Officer (COO) the person will ensure alignment with organizational goals including revenue growth, client experience, and employee engagement
- Leadership: Lead the team supporting core functions at Navro, including Partnerships, Operations, Customer Service, and Vendor Management. Define and execute the strategy across these areas
- Operational Excellence: Elevate operations by driving performance, expanding the team’s impact, and enhancing cross-functional collaboration with Product, Engineering, and Compliance
- Partnerships: Oversee external partner relationships, manage commercial negotiations, and support product development. Ensure the selection of the best partners to scale Navro efficiently while delivering top-tier products
- Customer Service: Lead all aspects of customer service, ensuring the global team meets OKRs and delivers exceptional user experiences
- Product Operations: Bridge Product, Operations, and Compliance by optimizing processes and driving initiatives to enhance Navro’s systems and hit key goals
- Revenue Data & Analytics: Ensure data integrity across CRM systems, analyze performance metrics, and deliver actionable insights to the executive team
- Technology & Tools Management: Manage and optimize operational tools to ensure integration, scalability, and alignment with business needs
- Cross-Department Collaboration: Foster collaboration between Sales, Marketing, Client Solutions, Finance, and Product to drive revenue initiatives, streamline post-contract handoff, and improve customer onboarding and retention
Salary benchmarks
Our take
In a world where almost everything is automated or online, there is an expectation that payment networks function seamlessly. However, processing remains a hiccup in many B2B buying/selling processes. Looking to address inefficiencies in the global payments market is Navro, with its "one contract and one API" approach.
Normally, payees and payers must deal with multiple service providers and navigate various regulatory systems. Navro instead unifies disparate processes into one platform. The company targets a broad range of clients from marketplace and eCommerce businesses to those managing pensions and payroll, and boasts an expanding customer base.
Navro recently secured Electronic Money Institution (EMI) licenses in both the UK and Ireland, signifying significant regulatory progress and potential market expansion. The company also secured substantial funding, that will be crucial for fuelling Navro's growth and strengthening its global payments infrastructure moving forwards.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Feb 2024
$14.1m
SERIES A
Mar 2023
$18.3m
SERIES A
Total funding: $38.6m
Company benefits
- You will enjoy 26 days annual leave (plus bank holidays and other leave)
- Healthcare
- Pension
- Company Options Scheme
Company HQ
London, UK
Articles
Leadership
Aran Brown
(CEO)Previously the International Managing Director of moneycorp, CCO of Yapstone and CEO of Ixaris.
Eddie Harrison
(CPO)Prior work includes VP of Sales for Yapstone, Commercial/Product at Token, and Director of Product, Innovation, and Special Projects for Ixaris.
Share this job
View 2 more jobs at Navro