Customer Support, Candid Health
$70-90k
More information about location
4-5 days a week in office
Automated medical billing
Open for applications
Automated medical billing
21-100 employees
Open for applications
$70-90k
More information about location
4-5 days a week in office
21-100 employees
Company mission
Candid Health's mission is to make medical billing easy so healthcare providers can get paid.
Role
Who you are
- Familiar with revenue cycle software products (e.g., billing software, clearinghouses, PMSs, EMRs, patient collections software, etc), and/or have experience working in an environment that required deep knowledge of revenue cycle fundamentals
- Possess excellent written communication skills, with both customers and coworkers
- Able to quickly prioritize new tasks against (potentially many other) competing tasks
- Ensure that we are applying effort efficiently to have the greatest possible impact for our customers
- Able to creatively troubleshoot customer issues where there may be no precedent or SOP, including by investigating and working with cross-functional teams (e.g., Product, Billing)
- Operate with utmost professionalism, respect and empathy for the customer, and be passionate about giving them a great experience with Candid
- Proactive and with a bias towards action, but also be excellent at communicating and collaborating with colleagues to ensure global prioritization of effort
- Thorough attention to detail, especially and most importantly where data security is concerned
- Comfortable asking questions and asking for help in order to deliver a great customer experience, and committed to improving team operations and documentation using those learnings
What the job involves
- Candid Health is looking for a new addition to its brand-new Customer Support team
- Reporting into the Customer Support Lead, this role is responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the foundation of a developing department at a fast-growing company
- Candid’s Support team works collaboratively with all teams to ensure customers are supported quickly and thoroughly, and we’re looking for new members with a proven track record of delivering exceptional customer service and operational excellence
- Ensure high quality support that meets designated SLAs on Level 1 (L1) support inquiries from Candid’s customers, including by monitoring tickets assigned to other teams (using Zendesk)
- Assist with the Support team’s internal efficiency by creating SOPs for Support team workflows (e.g., how to handle diagnose claim status questions), macros (i.e., automated responses to common questions), and Candid Support Center articles
- Proactively identify improvement areas within Support team internal operations (e.g., defining processes to standardize common workflows) and cross-functional collaboration operations (e.g., routing and resolution of bug tickets with Product teams), and work with leadership to prioritize them appropriately
- Proactively identify opportunities to improve the Support team’s support quality and work with the team to prioritize and implement them appropriately
Our take
Healthcare spending in the US medical system has been ballooning for decades. Administration contributes a substantial portion to this, constituting almost three times what other developed countries spend proportionate to their healthcare budget - and taking up valuable physician hours. The detrimental impact this has on the quality and affordability of care has meant solutions are becoming urgent, and Candid Health is contributing a strong one.
The data and AI-driven platform helps healthcare providers automate the process of submitting, chasing, and appealing insurance claims. It’s regularly audited by HIPAA, helping the company dodge the tightening data protection net that’s stunted the progress of some medtech startups. Having passed this obstacle the company is running at modest capacity - the challenge now is to lock in a broader client base, which could prove challenging.
Companies like Change Heathcare and Flobotics, for example, offer automated claims submissions as part of a broader robotic process automation service for medical institutions. It may be that this holistic administrative software proves more attractive for overburdened providers. For now, however, Candid Health is gaining a respectable amount of traction.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Sep 2024
$29m
SERIES B
Apr 2022
$16m
SERIES A
Total funding: $45.2m
Company benefits
- Flexible vacation
- Medical, Dental, and Vision
- 401k (currently not matching)
- Learning & Development tools via First Round Capital
Company values
- Persistence + ownership of outcomes
- Personal + professional growth
- Prioritization of mental + physical health
- Embracing diversity
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Nick Perry
(Co-founder & CEO)A human biology grad from Stanford, who started as an Accenture Digital consultant, before taking a role as as the forward deployed engineering lead at Palantir Technologies.
Adam Reis
(Co-founder)A Columbia Engineering grad who worked with self-driving technologies in his time as an engineer at Lyft.
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