Strategic CX Manager, Zoom

• 8+ years experience with B2B SaaS customer success or consulting experience working with global enterprise level customers
• Have experience in leading technology solution implementations
• Have experience managing a revenue portfolio of enterprise-level customers
• Have previously successfully onboarded customers
• Be customer obsessed, passionate about the future of work and driving positive impact for your customers

• In this role, you'll proactively manage onboarding programs for enterprise-level customers, ensuring ongoing success by understanding motivators, strategic goals, and business outcomes
• You'll consult on internal communications and engagement, create success plans, and influence adoption
• Responsibilities also include facilitating workshops on best practices, conducting Executive Business Reviews, and building thought leadership on employee communication and engagement
• You'll represent the Voice of the Customer by engaging with Product and Engineering teams for continuous improvements
• Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included, no matter where they work
• We are committed to our customers, obsessed with improving employees’ working lives, and driven by results
• Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals
• Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation
• Managing programs proactively for your enterprise-level customers to ensure ongoing success
• Understanding the motivators, strategic goals and desired business outcomes for your customers
• Consulting with your customers on their internal communications and employee engagement strategies
• Creating success plans for your customers and proactively influencing them to ensure adoption, expansion, and loyalty
• Facilitating workshops on best practices around sponsorship, governance, adoption, platform maturity, and adoption techniques
• Conducting regular Executive Business Reviews and checkpoints with customer champions within C-suite and executive leadership
• Harvesting and building thought leadership and best practices on employee communication and employee engagement
• Representing the Voice of the Customer by engaging with Product and Engineering teams, enabling continuous improvements

• Work from home opportunities
• Retirement benefits
• My-Time-Off (MTO), an extended vacation policy
• Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
• Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
• Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
• Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
• Employer Matching of Charitable contributions up to $500 USD equivalent/year
• Annual Zoom Store Allowance
• Business Travel Accident Insurance

Total funding: $148.5m

Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.