Account Executive, Sprinklr
Mid-Market
Some travel required
AI-native platform for Unified Customer Experience Management
Job no longer available
AI-native platform for Unified Customer Experience Management
1001+ employees
Job no longer available
Some travel required
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- The candidate will be an individual with a demonstrable track record in new business pipeline generation ideally over the telephone within a Mid-Market/Commercial capacity. They will collaborate with their team of Sales Specialists, Solution Consultants, Renewal Sales and more to exceed quota and build the future of Sprinklr sales talent
- You’ve got 2+ years of full cycle software sales experience, meaning you’ve experienced the full range of obstacles when behind the wheel of creating complex SaaS deals. We are customer obsessed
- You are one of the top 10% of the salespeople in your current company/division. You have a track record of being one of the best within telesales, lead follow-up, cold calling or new business sales capacity. You are someone who pursues your passions with energy and commitment. We never, ever give up
- You are incredibly smart (we are in a very fast-moving industry and you have to be nimble of mind to keep up) and have a work ethic second to none. Every human has the potential to be amazing. Keep learning. AND we are coachable
- You’ve been successful in building relationships – Sprinklr is a best in class solution.. But we’ve succeeded because we genuinely care about how we make people feel. You share the same values, know that relationships are everything and have the ability to use these to identify and develop new business opportunities. We passionately, genuinely care
- Persistent and dependable, especially with attendance, deliverables, and deadlines
- You love the Customer Experience revolution! It’s not just social, it’s the entire relationship between global brands and consumers that’s changing, and as social interactions evolve in importance, Sprinklr is right in the middle of it. Your desire and ability to embrace this change and understand how social media platforms can impact the various functions of a large organization is critical. We do the right thing always, and take extreme pride in who we are, what we build and what we do
What the job involves
- Our new Mid-Market team is on a mission to be the best sales team there is
- Every team member of this inside sales team is passionate about customer experience (CXM) and showing enterprise organizations how it can impact their business for the best when they have the right infrastructure
- This team will be responsible for strategically prospecting into new accounts, expanding usage within existing customer base, and ensuring these customers continue to get value from the Sprinklr Platform
- They will collaborate with their team of Sales Specialists, Solution Consultants, Renewal Sales and more to exceed quota and build the future of Sprinklr sales talent
- You will be identifying, negotiating, and closing deals in a defined territory. You’ll meet or exceed Monthly, Quarterly and Annual sales objectives. You will be working with CMOs and CTOs of some of the best brands in the world. You will be working with them to build solutions that allow them to win. We are customer obsessed
- You will be called upon to utilize superior sales skills to develop sales opportunities and identify the necessary decision-makers with influential contacts within Mid-Market, and Commercial Accounts. We believe it is OK, be fearless
- Focus on understanding an organization’s business drivers, challenges, pain points and how Sprinklr solutions map to these. You will be able to build relationships with multiple stakeholders and influence them in a positive way. Helping others succeed makes us happy
- Strategically prospect within key verticals to develop new opportunities and pipeline. We passionately, genuinely care
- Collaborate with an extended team and coordinate resources necessary to further sales cycle such as Solution Consultants, Customer Success, Renewals Sales, Partners etc
- Provide timely and accurate information to management such as forecasting, territory plans, strategic account plans, etc
- Working towards daily, monthly & quarterly KPI metrics such as new prospect meetings, pipeline generation, ARR bookings and Renewal Rates
- Mentor team members and work on collaborative projects to help bring value to the team
- Occasional travel for training and/or meetings may be required
- We believe that every human has the potential to be amazing. Keep learning. AND be curious: we are constantly looking for ways to enhance knowledge of our industry, market and competitors to provide the sales edge to close business and generate revenue
- You will seek feedback at every opportunity so you can be the best you can be. We do the right thing always and take extreme pride in who we are, what we build, and what we do. AND, we are led by character
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonald's, Marriott and more.
The company has also garnered enormous investments over the last decade and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is well-positioned to continue its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
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