Client Success Consultant, Stoxx
Investment intelligence solutions
Open for applications
Investment intelligence solutions
201-500 employees
Open for applications
201-500 employees
Company mission
Qontigo's mission is to partner with investors and wealth managers to optimize their clients’ investment impact.
Role
Who you are
- Bachelor's degree
- 2-5 years experience in account management or client service position, ideally in financial or corporate governance industries
- Interest in finance, with an understanding of financial markets and market players
- Proactive attitude, innovative, motivated, client-oriented, and commercially aware thinker with strong attention to detail
- Demonstrated project management skills – define scope, resources, and timelines and manage deliverables
- Excellent organizational and verbal skills
- Proficiency in Microsoft Office product suite
- A team player able to effectively manage the expectations of a diverse client base
- Excellent multi-tasking and prioritization skills; ability to effectively manage multiple tasks and projects simultaneously
- Personal and business integrity
What the job involves
- As the Client Success Consultant, you will develop strong working relationships with clients, which span some of the world's foremost hedge funds, pension funds, and other asset managers, and guide how clients can better use ISS' products and services
- In this role, you will learn and understand corporate governance and proxy voting services, learn about clients' businesses, and bring that knowledge together to provide insight, best practices, and win-win solutions
- Internally you partner with Sales to bring operational, industry, and product expertise to clients, effectively managing the client experience
- This includes serving as the client's primary contact within ISS, offering support and expertise on corporate governance and proxy voting solutions, apply critical thinking to resolve client issues, liaising with ISS Operations personnel to address client needs, and participating in the client renewal process
- Achieve target renewal rate through outstanding client service
- Partner with ISS team members to drive operational excellence for both new and existing clients
- Act as a trusted advisor for clients and their advocate within ISS
- Serve as domain expert on ISS suite of proxy and corporate governance solutions
- Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools
- Conduct regular calls with clients (health checks, training, relationship planning, and review)
- Identify accounts at risk and create plans to ensure revenue and client retention
- Assess client reporting needs and coordinate report delivery
- Perform regular Master Account List reviews
- Manage annual due diligence process for selected clients
- Take active ownership of operational support for clients, including ballot and vote management, account maintenance, and vote report production
- Maintain an active interest in and awareness of industry trends and developments, including new ISS products and services, and proactively communicate key results to clients
- Identify and communicate up-sell opportunities to the sales team to assist in closing new deals
- Provide subject matter expertise in pre-sales/up-sell/onboarding activities
- Perform frequent testing of new product features
- Act as "quarterback" between client and internal ISS teams for key client initiatives
- Communicate market requirements to ISS business leaders
- Other special projects and initiatives for the business, as needed and assigned
Our take
STOXX, previously Qontigo, was created by capital market giants Deutsche Börse Group in 2019 after its acquisition of stock market indexes STOXX and DAX, as well as portfolio construction and risk analytics company Axioma.
By combining index intelligence with Axioma’s risk analytics, the company’s purpose is to provide hedge fund, wealth, and asset managers with the tools to navigate a quickly shifting marketplace. Although STOXX keeps its customer base under wraps, it claims to work with some of the world’s largest asset management companies and financial institutions.
Considering that Deutsche Börse Group operates the Frankfurt Stock Exchange, it’s no surprise that STOXX is operating in such elite circles. The company has already expanded globally through the US, Europe, Asia, and Oceania, and looks set to keep growing, with a potential IPO looking more and more likely in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2019
$720m
GROWTH EQUITY VC
Total funding: $720m
Company HQ
Main-Taunus, Eschborn, Germany
Articles
Leadership
Sebastian Ceria
(CEO)Previously served as the CEO of Axioma, which they founded and led since 1998. Before this they were an Associate Professor of Decision, Risk and Operations at Columbia Business School.
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