Senior Customer Experience Engineer, ditto

• A genuine passion for helping others succeed with technology
• 5+ years of experience as a customer success engineer, solutions engineer, software engineering consultant, or similar
• Specialism in one or more of: Swift, Kotlin, React Native, JavaScript, C#/.NET, Rust
• Excellent written and verbal communication skills in English, enabling you to effectively engage with a diverse range of developers and technical teams
• Broad familiarity with mobile software and hardware providers
• Working onsite with customers, flexibility for occasional travel is required
• High level of proficiency in driving complex technical issues to resolution - e.g. the ability to analyse stack traces or identify novel ways of recreating and isolating issues
• Bachelor’s degree or equivalent

Desirable

• We’re seeking an experienced Senior Customer Experience Engineer who is passionate about mobile development and has a strong background in building production applications
• In this role, you’ll work directly with Fortune 500 clients to help them design, implement, and optimize their applications using Ditto
• You’ll collaborate closely with skilled engineers and cross-functional teams to not only solve complex technical challenges but also influence the evolution of our platform
• Empower Developers - You will be the expert on best practices for developing mobile applications using Ditto at scale. Using that expertise you guide enterprise developers through their Ditto journey through solution design, demonstration of best practices. The delivery of this expertise will take a variety of forms including code examples, conducting both virtual and in-person workshops and creating engaging demonstrations and how-to materials
• Deliver Quality Solutions - You will be the trusted advisor to the customer throughout their implementation and successful production deployment. You will be working alongside their developers providing guidance and input to their Ditto code base
• Ensure Success - Working alongside our Technical Support team you will be on-hand to help navigate and complex technical issues in both functionality and performance. You will help overcome hurdles and accelerate the customer’s journey into production and ongoing smooth operation
• Drive Innovation and Adoption - Develop new use cases on Ditto and drive adoption of the Ditto platform. Collaborate with teams across backend, frontend, DevOps, design, product, sales, and marketing to create a first-class experience for developers
• Opportunity for Travel - The strongest relationships are made in person and we like to bring our expertise to where our customers are

• Fully Remote

Total funding: $136m

While it's convenient to assume that all the data an app needs is always located in a single place, the reality is more messy. Multi-cloud platforms, IoT devices with varied or limited connectivity and even smartphones can hold necessary data for many applications. The problem for developers is how to tame, access and use this data. Ditto exists to fix this, providing a distributed database that pulls and synchronises data from edge devices and the cloud.