Senior Account Manager, Outliant

• 6+ years of experience in account management, project management, or technical program management (TPM)
• Proven experience working with enterprise or mid-market clients in a client-facing role
• Ability to translate business objectives into delivery requirements and drive execution across multidisciplinary teams
• Experience in agencies, SaaS environments, or digital consulting firms
• Familiarity with tools and platforms such as CMS (e.g., Webflow, WordPress), marketing stacks, analytics tools, and CRMs like HubSpot
• Understanding of project delivery frameworks such as Agile or Scrum
• Exposure to technical delivery processes and workflows — while not expected to code, you should understand how development, QA, and deployment work together
• Previous experience identifying and closing upsell opportunities or supporting revenue growth within existing accounts
• Strong organizational skills and experience in structuring and overseeing delivery teams
• Exceptional interpersonal and communication skills — you’re charismatic, diplomatic, and client-focused
• Comfortable working in fast-paced, cross-functional, and technical environments
• Self-motivated, strategic thinker with a proactive approach to problem-solving and client engagement

Desirable

• We’re looking to hire a full-time remote Senior Account Manager to lead and grow relationships with our mid-market and enterprise clients.
• This role is a hybrid of client success, project alignment, and delivery oversight — acting as the connective tissue between internal teams and client stakeholders.
• You’ll help ensure we deliver high-value results that align with client objectives while also identifying new growth opportunities
• You’ll work closely with cross-functional teams of engineers, project managers, and strategists to translate business needs into actionable plans, while maintaining strong and proactive relationships with clients
• Own and manage strategic relationships with key enterprise and mid-market clients
• Serve as the primary point of contact for client stakeholders, ensuring clarity, alignment, and trust across all touchpoints
• Translate client goals, challenges, and feedback into actionable plans for delivery and execution
• Collaborate with internal delivery leads and project managers to ensure projects meet scope, timelines, and quality standards
• Support the hiring and structuring of delivery teams based on evolving client needs and project complexity
• Proactively identify areas for account growth, upsell opportunities, and increased client satisfaction
• Maintain a deep understanding of each client’s business model, metrics of success, and technical environment
• Facilitate effective communication between clients and internal teams — bridging technical and business language where needed
• Participate in key planning sessions, retrospectives, and delivery updates, ensuring client expectations are consistently met or exceeded

• All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats