CRM Operations Specialist, FareHarbor
$52.2-78.2k
Plus 10% bonus potential
More information about location
Booking solutions for tour operators
Be an early applicant
Booking solutions for tour operators
501-1000 employees
Be an early applicant
$52.2-78.2k
Plus 10% bonus potential
More information about location
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- 1–3 years of experience in a systems, operations, or data-focused role
- Experience working with a CRM system (Close, Salesforce, HubSpot, etc.) and understanding of CRM data structure and workflows
- Highly detail-oriented, organized, and reliable in tracking, documenting, and following through on tasks
- Ability to analyze data and identify patterns, inconsistencies, or opportunities for improved structure
- Strong written communication and documentation skills
- Comfortable collaborating across teams and managing tasks with minimal oversight
- Motivated by getting to the bottom of data issues and solving them at the source
- Focused and resilient when investigating complex or ambiguous problems
- Driven to understand how systems and processes connect, and eager to explore new challenges
What the job involves
- The GTM/Client Operations team works cross-functionally to bring excellence to the way FareHarbor’s client-facing teams operate. As a CRM Operations Specialist, you’ll take ownership of the systems, processes, and monitoring that ensure the quality, accuracy, and reliability of our CRM data.
- You’ll play a key role in supporting the foundation of how we track, forecast, and measure business performance.
- With a deep understanding of how CRM data connects across teams and tools, you’ll help identify and resolve issues, design scalable controls, and partner closely with stakeholders across client-facing teams, Data Engineering, and BI.
- Your attention to detail and systems-thinking mindset will help ensure our teams can trust the data they use every day
- Monitor and surface recurring CRM data integrity issues
- Develop and maintain error tracking logs, dashboards, and reports
- Support implementation of scalable controls and validation rules across CRM workflows
- Partner within GTM Operations, Data Engineering, and Business Intelligence to escalate root causes and prevent repeat issues
- Maintain clear and up-to-date documentation around CRM fields, processes, and data standards
- Collaborate with enablement and leadership to deliver insights and guidance that reduce friction in the CRM
- Contribute to projects focused on CRM data quality, governance, and process improvement
Application process
- Application Deadline: July 11, 2025
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
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