Support Engineer , Pricefx

• Experience of the following is needed:
• Java/Java EE
• Groovy knowledge is an advantage
• DB – experience with one of: MySQL, Postgres, Oracle
• Google Web Toolkit/JavaScript knowledge is an advantage
• HTML
• Linux/Unix
• SaaS support
• Knowledge of AWS would be a plus
• Flexibility
• Analytical skills
• Ability and eagerness to learn
• Excellent communication skills
• Customer orientation
• Bachelor's degree in a technical field (preferred)
• 3+ years of experience (preferred, but not required)

Desirable

• Provide professional and timely service and support to customers and colleagues alike so we can help our customers grow their business
• Participate and contribute to our family with your skills and personality. And finally, learn and grow in our company
• Problem-solving on the application layer of our Pricefx products as well as on the platforms (database, java server, integration components), using various debugging tools
• Testing and verifying technical issues on our test platforms, reproduce faults
• Analysis of data streams between our integration engines and customer e-Commerce platforms
• Investigations into various events such as alerts from our Monitoring platforms
• Internal as well as customer dialogue in writing and over the phone
• Remote sessions with customer’s experts to progress our investigations
• Designs and develops support systems to monitor application status and entire platform (processor, memory, disk, log errors)
• Identifying generic SW bugs, documenting them and reporting them to our development team
• Helping to perform routine tasks on our customer partitions as part of maintenance and upgrade tasks
• Participating on standby duties during weekends and business holidays
• Maintaining system documentation