Senior Implementation Manager, H1
Health Plans
$145-165k
+ Restricted Stock Units
Platform connecting healthcare professionals
Be an early applicant
Platform connecting healthcare professionals
501-1000 employees
Be an early applicant
$145-165k
+ Restricted Stock Units
501-1000 employees
Company mission
To create a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem and encourages purposeful relationships.
Role
Who you are
- You’re a confident, approachable leader who thrives in complexity and enjoys solving ambiguous problems. You balance strong project management discipline with excellent communication and relationship-building skills, and you know how to influence without authority in a fast-moving environment
- You have a natural ownership mindset and take pride in delivering results
- You’re comfortable leading high-stakes, customer-facing initiatives
- You enjoy collaborating cross-functionally and translating technical updates into clear, actionable insights
- You’ve brought structure to ambiguity and stay calm under pressure
- You’re energized by building and improving processes that scale
- 7+ years of experience in Customer Success, Implementation, Solutions Consulting, Account Management, or Healthcare Technology
- Experience supporting Health Plans, Digital Health organizations, or healthcare technology clients
- Demonstrates a moderate to advanced understanding of health plan provider rosters, data accuracy, and data quality management to ensure reliable, complete, and accurate provider data
- Ability to interpret and execute SQL queries in Athena to retrieve, analyze, and validate specific data points through API-related data requests
- Experience supporting enterprise SaaS sales cycles and executive-level presentations
- Strong project management, communication, and stakeholder management skills
- Ability to manage multiple strategic initiatives simultaneously in a fast-paced environment
- Track record of success in a results-driven, fast-paced environment
- Demonstrate grit, resilience and tenacity with a desire to succeed on your own terms scaling with the company as we grow
What the job involves
- As a Sr Implementation Manager, you will work directly with customers to deliver solutions that are transforming the healthcare landscape
- You’ll sit at the intersection of Implementation, Customer Success, Product, and Engineering, ensuring customers experience smooth, high-quality delivery while driving operational excellence across the services organization
- This is a hands-on leadership role combining project ownership, cross-functional coordination, and team advocacy, with meaningful visibility and impact
- Build and manage project plans to drive implementing and/or migrating the H1 solution(s) to our Health Plan customers
- Develop, iterate on or inform processes to create operational efficiencies within the services organization
- Lead high visibility H1 initiated projects that impact customers and require both internal and external planning and communication
- Participate in discovery sessions to understand client objectives, workflows, and technical requirements
- Serve as a subject matter expert on Health Plan solutions
- Provide implementation timelines, risk assessments, and resource recommendations
- Conduct onboarding sessions, training workshops, and solution reviews
- Ensure successful transition from sales to implementation and ongoing support
- Conduct regular business reviews and strategic planning sessions
- Support onboarding and management of eligibility, roster, provider, claims, and healthcare data
- Coordinate API, SFTP, and third-party vendor integrations
- Validate data quality and troubleshoot implementation issues
- Partner with Product, Engineering, Operations, and Client Success teams to ensure successful delivery
Our take
The increasing costs and difficulty of drug discovery requires healthcare organizations and pharmaceutical companies to be able to quickly connect to professionals and thought leaders with specific credentials or research history. H1 addresses these needs by allowing life sciences companies, hospitals and healthcare systems to locate the professionals they need.
H1 is the world’s largest healthcare database. It acts a bit like LinkedIn for healthcare professionals, and has already built a network of more than 9 million users. It has also built a corporate client base of 250 enterprises which is able to access its data which spans more than 250 million patients and over 10 billion health care claims.
The company graduated from Y Combinator's accelerator program in January 2020, and has since raised considerable funding, expanded into Europe and Asia, and built out its data network. It continues to attract investment, most lately from CVS Health Ventures, which showcases the industry regard for its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2026
$40m
LATE VC
Jun 2022
$23m
SERIES C
Total funding: $227.2m
Company benefits
- Flexible work hours
- Commuter benefits
- Stock options
- Computer setup
- Work from home opportunities
- Health & life insurance
- Retirement options
- Unlimited PTO
- Flex Give & Flex Spend
- Impactful BRGs
Company HQ
Flatiron District, New York, NY
Leadership
Ariel Katz
(CEO & Co-Founder)Previously founded acquired online database, ResearchConnection, before co-founding H1.
Ian Sax
(Co-Founder)Ian has been building businesses for over two decades. He began his start up career at The Carson Group, where he built the firm's global people, institution, and shareholder platform.
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