Product Operations Manager, Swoogo
Contract-to-Hire
Event management software
Job no longer available
Event management software
101-200 employees
Job no longer available
101-200 employees
Company mission
To empower anyone to bring people together.
Role
Who you are
- You’re a curious thinker who doesn’t settle for “that’s how we’ve always done it.” You like to poke at the process, ask “why,” and explore smarter, faster, more creative ways to get things done
- You love building systems that actually work—boosting clarity, reducing friction, and helping everyone move forward with purpose
- You know how to make data not just readable, but useful
- Whether you're surfacing insights to drive product strategy or helping teams align through transparent reporting, you're fluent in turning numbers into action
- You’re also a translator—the kind who can explain complex technical concepts to non-technical teammates without breaking a sweat
- People count on you to keep projects on track, communicate clearly, and follow through
- You balance independent ownership with team collaboration like a pro
- Most importantly, you bring a product-first mindset, lead with empathy, and genuinely care about building something that matters
- Proven experience designing and scaling systems, tools, and workflows that improve product development and cross-functional collaboration
- 5+ years in Product Operations, Product Management, Program Management, or a similar strategic role within a SaaS or technology environment
- A systems thinker with a bias for action—able to spot inefficiencies, build frameworks, and implement solutions that scale
- Strong analytical and problem-solving skills with experience turning data into actionable insights and operational improvements
- Excellent project management skills; able to drive initiatives forward across multiple teams and stakeholders with clarity and focus
- Clear and persuasive communicator—comfortable presenting ideas, driving alignment, and navigating both strategic and tactical conversations
- Experience supporting cross-functional teams, ideally with exposure to product development cycles, go-to-market launches, and customer feedback loops
- Comfortable working in fast-paced, ambiguous environments and excited by the challenge of building programs from the ground up
What the job involves
- Reporting directly to our CTO, you’ll be a key part of the R&D team—helping shape how we work together, scale, and collaborate as we grow
- At the end of the day, you’re here to help us live out our purpose: empowering anyone to bring people together
- Collaborate closely with Product leadership to uncover and drive improvements that streamline and strengthen the product development lifecycle
- Develop, launch, and continuously refine operational initiatives that elevate how Product teams collaborate and deliver—such as roadmap alignment, release planning, goal-setting systems, and beta program coordination
- Empower product teams with insights that drive smart prioritization—identifying trends, streamlining workflows, automating tasks, and ensuring the customer voice is reflected throughout the product lifecycle
- Orchestrate smooth, cross-functional product launches by managing timelines, aligning stakeholders, running early access programs, and overseeing rollout execution across Product, Engineering, Marketing, and Support
- Build structured feedback loops and reporting mechanisms that help teams assess what’s working, where to iterate, and how to improve—delivering clarity through dashboards, analysis, and quarterly insights
- Create scalable systems, tools, and workflows that improve the efficiency of product development and strengthen cross-functional alignment across teams
- Contract Duration: The initial contract term is expected to last 3–6 months. You’ll start as a full-time contractor, with the potential to convert to a full-time employee based on mutual interest, business needs, and performance
- Path to Conversion: A transition to full-time employment may be considered based on performance, mutual interest, and business needs
- Support & Onboarding: Contractors are onboarded with intention and supported by our team to ensure a strong start, whether for the length of the contract or beyond
Our take
Planning corporate events can be a headache, from managing speakers and attendees to securing venues and everything in between. Swoogo is here to change that, offering customizable event management software designed to streamline the process for businesses of all sizes.
The company takes a comprehensive approach to event planning, covering everything from attendee registration and website creation to detailed marketing analytics. The best part? It's all customizable to fit clients' unique needs. With integrations across 11 different payment gateways, as well as tools like Zoom and Google Analytics, it offers seamless coordination at every step.
Trusted by big names like DocuSign and the New York Times, Swoogo's platform is making waves in the industry. And it's been recognized as one of Inc/ Magazine's Best Workplaces for three consecutive years, making it clear the company is doing something right. Alongside this, it's backed by strong funding, positioning it for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2022
$20m
SERIES B
Total funding: $20m
Company benefits
- Fully Remote Company: Every member of the Swoogo team workdf from home. We've been fully distributed since 2015
- Open PTO: That we really want you to use! Well-rested teammates make awesome teammates; take the time you need
- PTO Travel Reimbursement: No seriously, we mean it. Employees get $1000/year towards vacation expenses; think flights, hotels, and restaurants
- Bi-Annual Offsites: We get together as a team twice a year. We've been to Newport, Lisbon, Cancun, Miami... where should we go next?
- 401k with Company Contribution: Swoogo offers a 401k plan through Betterment with a company contribution of 3%- no personal contribution required
- Remote Work Reimbursement: Whether you need an iPad or 10 ne offic e plants, employees get $1000/year to spend on home office equipment
- No Internal Meetings Wednesday: Everyone needs time to get things done/ No Internal Meetings Wednesdays help you focus on heads-down tasks, connecting with customers, and building partnerships
- Latest Tech: Pick your poison; whether you choose a Mac or PC, you'll get the latest and greatest to help you succeed
- Donation Matching: Swoogo will match your own personal donations to any 501(c)3 charity, up to $1,000 per calendar year
- Event Stipend: The best way support events is to really get events./ Every Swoog get $1000/year to attend or host an event
- DoorDash DashPass: Grab lunch with a no-fee DoorDash delivery. Your DashPass makes every day tacos that much easier
- Comprehensive Medical, Dental, and Vision Insurance: Your health = our health. We make sure every employee has the right tools to stay well
- Parental Leave: Swoogs are eligible for up to 15 weeks paid leave for birth, foster and adoption of a child, regardless of the child's age
Company HQ
Century City, Los Angeles, CA
Leadership
Christopher Sykes
(CEO)Joined Swoogo in 2020 as CEO. Prior to that, they were the Founder and Managing Director of Eagle Rock. They also worked as an Engagement Manager at Accenture Strategy and as a Consultant at Axia Limited.
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