IT Help Desk Technician, Divergent Technologies

$27-42k

+ Equity plan + Discretionary results-based incentive bonus opportunities

JIRA

Atlassian

Active Directory

Junior, Mid and Senior level

Los Angeles

5 days a week in office (Torrance, CA)

End-to-end digital production system

Be an early applicant

End-to-end digital production system

201-500 employees

B2BTransportManufacturingAutomationAerospace

Be an early applicant

$27-42k

+ Equity plan + Discretionary results-based incentive bonus opportunities

JIRA

Atlassian

Active Directory

Junior, Mid and Senior level

Los Angeles

5 days a week in office (Torrance, CA)

201-500 employees

B2BTransportManufacturingAutomationAerospace

Company mission

To enable volume manufacturing of advanced, lightweight structures without expensive tooling investment.

Job

Company

Role

Who you are

The ideal candidate brings solid technical knowledge, strong communication skills, and the ability to translate complex issues into simple solutions
Patience, professionalism, and a customer-first mindset are essential
Must be legally authorized to access information and technology subject to U.S. export controls
Strong understanding of computer systems, mobile devices, and other technology products
Ability to diagnose and resolve basic technical issues efficiently
Excellent verbal and written communication skills
Experience with Jira preferred
Experience with Office 365 preferred
Customer-focused with a positive and professional attitude
Proactive problem solver, willing to take initiative to find solutions
Educational or professional background may include a BS/BA degree, technical certifications, completion of a technical program, or relevant work experience

What the job involves

We are seeking a Help Desk Technician to deliver fast, effective technical support across our computer systems
In this role, you will troubleshoot basic technical issues, respond to user inquiries, and provide clear, practical guidance to resolve problems
Your work will create value for users and help maintain the company’s reputation for reliable, high-quality support
Serve as the first point of contact for customers seeking technical assistance
Perform local and remote troubleshooting using diagnostic tools and targeted questions
Respond to help desk tickets and provide timely, effective resolutions
Guide customers through step-by-step problem-solving processes
Escalate unresolved issues to the appropriate support team
Complete assigned tasks and projects during downtime
Document issues, actions taken, and resolutions in the ticketing system
Follow up with customers and update status information as needed
Relay customer feedback or suggestions to the appropriate internal teams
Identify and recommend improvements to support procedures
Manage user accounts across multiple systems, including Active Directory, Atlassian Cloud, Office 365, and others as assigned
Procure IT equipment and provision devices according to user requirements
Record new assets and update changes within the asset management system
For this role, we will consider candidates at levels Specialist 02 - Specialist 03 as evaluated through our interview process
In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position
From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected

Our take

Divergent is revolutionizing vehicle manufacturing with its Divergent Adaptive Productions System (DAPS™). This technology combines software and hardware to provide a complete digital manufacturing system for automotive, aerospace and defense applications.

The company's technology is transforming the production of complex vehicle structures by enhancing efficiency and reducing costs. Major industry players like Aston Martin and General Atomics Aeronautical Systems use DAPS™ for improved precision and sustainability in manufacturing.

Recent funding and a strategic loan will propel the company's continued growth and innovation. It has also partnered with McLaren Automotive to use DAPS™ for producing lightweight chassis components. This further supports Divergent's goal of advancing manufacturing technology and vehicle design.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 8 rounds)

Sep 2025

$250m

SERIES E

Nov 2023

$230m

SERIES D

Total funding: $927m

Company benefits

Paid vacation, sick time and company holidays, including a year-end shutdown to recharge
Paid parental leave
Comprehensive health and wellness benefits (we offer both HMO and Premium PPO options)
Company-sponsored life insurance and short and long-term disability coverage for peace of mind
Reimbursement opportunities for learning and development initiatives
Inclusive, collaborative and dynamic work environment within a fast-paced, mission-driven company

Company HQ

Harbor Gateway South, Los Angeles, CA

Leadership

Kevin Czinger

(CEO)

Also the founder and CEO of Czinger Vehicles as well as a Sterling Fellow at Yale University. Previously co-founded Coda Automotive where they served as the President, CEO and Senior Strategic Advisor.

Salary benchmarks

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