Operations Executive, RVU
+ 10% discretionary yearly bonus
More information about location
2 days a week in office (London Bridge, London)
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
Open for applications
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
501-1000 employees
Open for applications
+ 10% discretionary yearly bonus
More information about location
2 days a week in office (London Bridge, London)
501-1000 employees
Company mission
Empowering people to make confident decisions.
Role
Who you are
- Attention to detail - you can complete tasks at pace, in an accurate and timely manner
- Problem solving and communication skills, and a desire to continue learning
- Organisation and efficiency - you can manage your own time and prioritise various tasks accordingly, often working to tight deadlines
- Commitment to quality - you continuously aim to improve your way of working and deliver work to a high standard
- Strong communication skills - you can effectively communicate with a range of audiences, through both written and verbal interactions
- Ability to build and maintain relationships - both internally, across teams of various disciplines and experience, and externally, with business partners and suppliers
- Team player - you appreciate the needs of your team and understand the importance of working collaboratively to achieve great results
What the job involves
- As a core member of our Operations team, you’ll be key to the effective running of one of the UK’s largest comparison sites in Energy, helping people to save money on their bills every day
- The team you’ll join sits centrally, so you’ll have the opportunity to collaborate with teams across the whole business from Product and Tech, to PR
- You’ll also support external relationships, working with suppliers to deliver an exceptional customer experience
- Responsible for daily operational tasks within Energy, ensuring product information is uploaded accurately and efficiently, and any switching issues are investigated and resolved in good time
- Key point of contact between the Operations team and wider Uswitch teams - this may involve collating data to support key projects, feeding back Uswitch views to external stakeholders and conducting analysis to help implement process efficiencies
- Implementing and maintaining promotions and campaigns as well as onboarding new suppliers and processes where required, building strong and robust relationships with all partners throughout the process
- Support the contact centre in delivering a high standard of customer service, helping to resolve customer complaints, and escalating with partners for resolution if necessary
Salary benchmarks
Our take
With increases in everyday costs presenting a significant challenge to households across the UK right now, RVU’s ecosystem of brands has the potential to provide a one-stop shop for consumers to ensure they are better informed and can save money on their bills.
RVU owns and operates Uswitch, Confused.com, Money.co.uk, Mojo Mortgages and Tempcover in the UK, all of which help millions of people make more informed decisions on a range of products and services for their home, such as energy, mortgages, insurance, broadband and mobile phones.
With the 2022 acquisition of Tempcover adding to the portfolio of brands, RVU is doubling down on the breadth of its product offering - expanding into the temporary insurance market. Tempcover is an insure-tech that brings flexible and affordable insurance solutions to motorists - whether hourly cover or month-long policies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% female employees
Company
Company benefits
- Employer matching pension contributions up to 7.5%
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week
- Maternity leave: after 12 months of service, you'll receive 26 weeks at full pay, followed by 13 weeks at half pay
- Parental leave: after 12 months of service you'll receive four weeks at full pay, followed by 8 weeks of flexible working
- Adoption leave: after 12 months service - 26 weeks at full pay, followed by 13 weeks at half pay
- £300 ‘Work from Home’ budget to help contribute towards a great work environment at home
- 25 days holiday excl. bank holidays (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover, dental plans and employee assistance programme
- Up to 22 days per year “working from anywhere”
- Electric vehicles scheme and carbon offsetting scheme
- Free breakfast in the office daily
- Free in-office gym, accessible 7 days a week
- Free access to the Calm and Peppy app for physical and mental health
- Employee discounts programme
- A healthy learning and training budget
Company values
- We believe in making every second count
- We believe in getting better every day
- We believe in winning the right way
- We believe that everything is written in pencil
- We believe in being great people to work with
- We believe that we can be the change we wish to see in the world
- We believe in leaving the wood pile higher than you found it
Company HQ
London, UK
Articles
Leadership
Tariq Syed
(CEO)Joined Red Ventures in 2017 to lead the inception of their European operations, which included the joint acquisition of the ZPG Group and subsequently the creation of RVU.
Diversity, Equity & Inclusion at RVU
- 'We can choose to do nothing, we can choose to be angry with the world, or we can choose to take action. We choose action. Not hollow words or quick fixes that make us feel good. Deep-rooted action that will make a lasting impact way beyond the boundaries of our organisation.' Tariq Syed - RVU CEO
- Empower: Our approach to Employee Resource Groups (ERGs) includes executive sponsorship, funding, and professional development for ERG Leaders. Current ERGs are focused on Women, BAME and LGBTQIA+ and Disabilities.
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