Implementation Consultant, MikMak
eCommerce enablement & analytics platform
Open for applications
eCommerce enablement & analytics platform
101-200 employees
Open for applications
101-200 employees
Company mission
To be the #1 Commerce Intelligence enabler that converts global consumers.
Role
Who you are
- Ability to manage multiple initiatives in a fast-paced environment
- Possess an entrepreneurial spirit and be regarded as a self-starter
- The ability to comprehend highly configurable software and determine how it should be customized for varying businesses
- Strong oral and written communication skills; the ability to communicate technical information to both technical and non-technical audiences
- The ability to adapt and effectively handle and adjust to changes in priorities and assignments
- The ability to build customer relationships, as well as take responsibility for customer satisfaction and loyalty
- Experience in developing and delivering software training curriculum
- The ability to present ideas effectively to individuals or groups
- The ability to change direction of presentation to suit the needs of the audience
- Strong working knowledge of HTML, CSS, Excel, FTP Clients, and web browsers a plus
What the job involves
- MikMak is looking to hire an Implementation Consultant in the UK that will act as a key client liaison during a client’s initial on-boarding to MikMak, as well as during expansion phases
- You will be responsible for the successful training of customers in the setup, customization, and optimization of their MikMak accounts
- You will provide the necessary software application training, coordination, and support to clients for timely onboarding
- You will proactively manage projects, by influencing client behavior to ensure a launch that meets agreed to timelines
- Additionally, you will assist in team knowledge share activities, contribute to the development of launch processes and procedures and participate in the development of multi-format client resources, like documentation, video tutorials and webinars
- Act as a primary client point of contact during the launch phase
- Define project milestones and set due timelines to ensure an on-time completion
- Proactively engage and influence clients to meet deadlines for deliverables
- Deliver predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs
- Assist customers with configuration and troubleshooting during their implementation
- Develop, refine, and maintain training processes and procedures for supported applications
- Provide accurate and timely status reporting for all client contacts
- As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities
- Provide feedback to Product Management for product features and enhancements
- Transition clients to the MikMak Support team following the implementation phase
- Ensure all implementations are completed on time and within budget
- Provide expertise for cross-training others within the company
- Provide feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them
- Escalate client launch issues as appropriate, using all resources available prior to an issue being escalated
Salary benchmarks
Our take
MikMak provides digital marketing software that helps companies understand their consumers' online journey through analytics. Through its platform, users can track sales and optimize the shopability of their existing eCommerce marketplaces, as well as supercharge digital advertising.
The eCommerce landscape has developed massively in recent years, and MikMak faces a number of competitors, but the company has found much success in enabling eCommerce for the lesser-served grocery and alcohol industries. It has gained big-name clients such as Amazon, Target, and Walmart, and has raised significant investment for its expansion.
MikMak is now regarded as a leader in the eCommerce acceleration space, and in 2023 announced a definitive agreement to acquire Swaven. The combination of MikMak's existing platform with Swaven's own enablement and analytics software is cited to "pave the path towards MikMak 3.0", which the company claims will be the world’s most advanced eCommerce enablement and analytics platform to date.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"MikMak is the BEST place to grow your career. When I joined the team, I had come from the nonprofit industry. My leadership took an interest in my..."
Funding (2 rounds)
Aug 2020
$10m
SERIES A
Aug 2016
$3.2m
SEED
Total funding: $13.2m
Company HQ
South Village, New York, NY
Articles
Leadership
Rachel Tipograph
(Founder & CEO)Studied Entertainment Business & New Media at NYU. Joined Time Warner Inc. as a Digital Marketing Consultant in 2008. Was a Strategist at Undercurrent before spending 3 years as Global Director of Digital and Social Media at Gap Inc. Is an investor at Cleo Capital. Co-hosts the BRAVE COMMERCE podcast. Founded Mik Mak in 2014.
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