Supplier Offboarding Specialist, Wavenet
Office located in Solihull, UK
Managed service and security provider
Be an early applicant
Managed service and security provider
1001+ employees
Be an early applicant
Office located in Solihull, UK
1001+ employees
Company mission
To provide simple, secure solutions to real business challenges.
Role
Who you are
- E successful candidate will have:
- Administration experience
- A customer focus and a strong 'can do’ attitude
- A team player and the ability to work with people of all working styles, backgrounds, experience, etc
- Experience of responding to customer emails demonstrating excellent written communication skills and attention to detail
- Excellent influencing and interpersonal skills with the ability to communicate at all levels
- Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
- A good understanding of web browsers and databases with the ability to understand IT technical terminology
- Ability to prioritise and handle multiple assignments at any given time while also serving as a "go to" for all members of a large team
- Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround
- Highly organised with excellent time management skills and attention to detail
- Eagerness to learn and develop and willing to go the extra mile
- Reliable and approachable
- Knowledge of T1 Carrier portals would be an advantage, Openreach/BT/TTB etc
- The successful candidate will have a proven track record in an administration role and you will need to have experience of liaising with customers on the telephone and over email. Previous experience of telecommunications would be an advantage
- Customer Service Experience: Previous experience in a customer support role, preferably in a call centre
- Positive Attitude: A strong customer focus and a “can-do” approach
- Team Player: Willingness to collaborate with colleagues from diverse backgrounds and working styles
- Communication Skills: Excellent written and verbal communication skills, with attention to detail
- Technical Proficiency: Familiarity with Microsoft Office Suite and a basic understanding of web browsers and databases
- Multi-tasking Ability: Capable of juggling multiple tasks efficiently while being a resource for your team
- Organisational Skills: Highly organised with strong time management skills
- Eagerness to Learn: A desire for personal growth and a willingness to go the extra mile
- Reliability: A dependable and approachable team member
- Desire for Impact: Previous experience in telecommunications or ISP support is a plus
What the job involves
- 37.5 hours per week Monday – Friday 8.30 -17:00 or, 9.0 to 17:30
- The role of Offboarding Specialist is to assist the Offboarding Delivery team with their day-to-day administration across Offboarding services with the suppliers
- This will be a varied role as you will be providing administrative support across two areas of Operations
- Monitoring the supplier portal to make sure the services has been cancelled
- Performing daily process to review usage and update services accordingly
- Data input, utilising good knowledge of Microsoft apps (Excel, Word etc)
- Order management to make sure your WIP is up to date daily
- Placing/amending orders on supplier portals
- Internal sales support, availability requests etc
- Processing cancellations with suppliers for PSTN line. Broadband and Ethernet
- Service re-in statements on the supplier portal
- Liaising with billing department to make sure services have stopped
- Liaising with Internal departments if needed
- Removing radius details from different portals
Our take
Wavenet is one of the UK;s leading manged service providers, offering businesses everything from cloud and cybersecurity solutions to telecoms and intelligent networking. With over 22,000 customers, its helping organisations stay connected and ready for the future.
Following its merger with Daisy Corporate Services, Wavenet is now the UK's largest managed service providers (not to mention, it's also been named one of the UK's Best Workplaces in Tech). This coupled with strong partnerships puts the company in a very promising position for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2015
$52.9m
GROWTH EQUITY VC
Total funding: $52.9m
Company benefits
- Hybrid working
- Electric car scheme
- 25 days' holiday: 28 days after three years of service
- Referral bonus
- Employee assistance programme
- Cycle-to-work scheme
- Company pension scheme
- Enhanced maternity and paternity pay
- Benefits platform: With exclusive discounts and offers
- Living wage employer
Company HQ
Blythe Valley Park, Solihull, UK
Leadership
Philip Grannum
(CEO)Initially joined the Wavenet team as CCO in 2018 and became CEO in 2024. Previously an Executive VP of UK at Interoute, an EMEA Managing Director of Cloud, Security & UC Services at Easynet Group, Director of Cloud & Managed Services at SCC, and CEO at Thus.
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