Platform Engineer, Smarsh
Hybrid Infrastructure
$120-160k
Cloud-based archiving and compliance solutions
Open for applications
Cloud-based archiving and compliance solutions
1001+ employees
Open for applications
$120-160k
1001+ employees
Company mission
To enable customers to take advantage of the latest communication and collaboration tools, while staying ahead of compliance risk.
Role
Who you are
- 4–7 years of experience in platform engineering, SRE, or infrastructure engineering roles
- Strong hands-on experience with Kubernetes (cluster operations, Helm, workload troubleshooting)
- Proficiency with infrastructure-as-code tooling, specifically Ansible and/or Terraform in production environments
- Strong Linux systems administration skills (Ubuntu)
- Experience with GitOps workflows and CI/CD pipelines at scale
- Experience with VMware vSphere in a production environment
- Demonstrated ability to self-direct and drive projects to completion with minimal oversight
- Comfortable operating in evolving environments where processes and tooling are actively maturing
- Strong communication skills with cross-functional stakeholders
- Experience with one or more of Datadog, Splunk, or ELK for dashboards, monitors, and log management is preffered
- Familiarity with compliance-sensitive or regulated industry infrastructure (financial services, healthcare, or similar) is preffered
- Experience with ArgoCD, Flux, or similar GitOps continuous delivery tooling is preffered
- Familiarity with Jenkins or Concourse for CI/CD pipeline management is preffered
- Familiarity with VMware Kubernetes Service (VKS) or other VMware-native Kubernetes platforms is preffered
- Python scripting for automation and tooling is preffered
- Prior experience in an on-call rotation with a defined SLA structure is preffered
- Experience with cloud infrastructure (AWS), beneficial as the team takes on cloud responsibilities later this year is preffered
What the job involves
- The SMB Platform Engineering team at Smarsh is responsible for the reliability, automation, and evolution of the infrastructure powering Smarsh's SMB Product, a mission-critical archiving and communication surveillance platform currently running on-premises. Later this year, the team will be taking on cloud infrastructure responsibilities as part of Smarsh's broader platform modernization effort
- As a Level 3 Platform Engineer on the SMB Platform Engineering team, you will own the design, delivery, and operation of infrastructure automation and platform tooling across Smarsh's on-premises environment, with cloud responsibilities coming into scope later this year
- You will work independently on complex projects and serve as a technical liaison to adjacent Smarsh platform teams. In year one, success looks like: measurable reduction in operational toil, at least one significant automation or migration initiative delivered, and runbooks for the systems you own
- Own Kubernetes platform operations, including cluster health, workload deployments, scaling, and incident response
- Design, implement, and operate infrastructure automation using Ansible, Terraform, and GitOps workflows (ArgoCD / Flux)
- Lead migration projects moving on-premises workloads toward One Smarsh (cloud-native) platform services
- Build and maintain CI/CD pipelines (CircleCI, GitHub Actions) for infrastructure and application delivery
- Drive observability improvements across Datadog, Splunk, and ELK, including dashboards, alert tuning, and SLO/SLA definition
- Participate in the on-call rotation, responding to P1/P2 incidents; the team rotates on-call roughly every 4-6 weeks and performs scheduled overnight maintenance windows a few times per year
- Support security and compliance requirements, including patch management, access controls, and audit readiness for regulated workloads
- Contribute to runbooks and operational documentation as systems are built and changed
- Collaborate with other Smarsh platform teams on the build and adoption of a One Smarsh platform
Our take
The emergence of new digital communication technologies provides businesses with a great opportunity for growth. But regulated businesses need to ensure they carry out communications monitoring, archiving, and compliance to stay on the right side of regulators. This can be difficult to do with new tech - to the extent that some businesses are hesitant to adopt it at all.
Of course, there’s a substantial appetite for ways to get around this obstacle and therefore reap the business benefits of modern comms. Smarsh provides just that, with its suite of archive, storage, and monitoring tools. In the two decades since its founding, the platform has netted over 6,500 clients including top worldwide banks, brokerage firms, insurers, registered investment advisors, and state and local government agencies in the US.
This puts Smarsh in a formidable position going forward. The issue the company addresses is only getting more acute as the volume of communications increases, more tech is brought to market, and the hybrid work model pushes more communications online. Smarsh’s extensive, top-tier global reach will help it field this growing market opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (2 rounds)
May 2015
$28m
LATE VC
Sep 2007
$15.6m
LATE VC
Total funding: $43.6m
Company benefits
- Healthcare insurance: We provide medical, dental and vision insurance and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses
- Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a "take-what-you-need" time off policy as well as flexible work arrangements
- Recognition: We're big on kudos for a job well done. Our employee recognition program enables co-workers to nominate their peers who best embody our core values for recognition
- Life and disability insurance: Fully paid life and disability insurance coverage is provided from the day you start your job
- Wellness program: You're happier when you're healthier. So we reimburse a portion of employees' monthly health club expenses
- Retirement savings: We match a percentage of your retirement savings contributions. Smarsh employer match invests immediately, so it's yours from day one
- Sabbatical: The Smarsh sabbatical program provides a time to recharge, study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service
- Giving back: Through our community partnership program, Full Circle, employees make a positive difference and receive paid time off for Full Circle activities so they can support the organizations that matter most to them
- Employee assistance program: We offer free and confidential assessments, short-term counseling, referrals and follow-up services to employees for personal or work-related issues to support their mental and emotional well-being
- Cellphones: To support our mobile and geographically dispersed workforce, we offer corporate cellular plan discounts with both AT&T and T-Mobile
- Getting here and home: Biking and taking public transit to work is not only cool but a smart and green thing to do. Smarsh proudly reimburses for monthly transit costs and biking expenses
- Parental leave: We want to support our colleagues who are starting a family. Smarsh offers paid leave to help you welcome your new bundle(s) of joy into the world
Company HQ
Portland Downtown, Portland, OR
Leadership
Stephen Marsh
(Founder & Chairman)Previously worked on capital market systems at Fidelity Investments, and then moved to a Senior Product Manager role at CCBN. They are also a board member at The Wild, Asset Compliance Inc., and ComplySci.
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