Scaled Customer Success Manager, Red Canary
$93.8-100k
OTE
$75-80k
BASE
This role is eligible for a grant of stock options, subject to the approval of the company's board of directors
SaaS threat detection and security operations
Be an early applicant
SaaS threat detection and security operations
201-500 employees
Be an early applicant
$93.8-100k
OTE
$75-80k
BASE
This role is eligible for a grant of stock options, subject to the approval of the company's board of directors
201-500 employees
Company mission
To make security stronger, safer, and more comprehensive.
Role
Who you are
- 2+ years in a Customer Success, Technical Account Management, or similar role, preferably in a security-related industry
- Experience designing and implementing infrastructure initiatives with a familiarity of security technologies
- Proven experience with Zendesk, or similar service and support platform, for customer service management and reporting
- Strong commitment to delivering an exceptional customer experience
- Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner
- Proactive approach to identifying issues and delivering practical solutions
- Collaborative spirit with the ability to thrive in a pooled team environment
What the job involves
- We are seeking a proactive and customer-focused Scaled Customer Success Manager (CSM) to join our pooled team
- In this role, you will be instrumental in helping customers optimize their use of the Red Canary portal, ensuring they successfully adopt the products they have purchased and fully understand the resources available to them
- As a key security ally, you will work out of a shared ticketing queue to provide exceptional support and guidance to a diverse customer base
- Manage incoming requests through a shared ticketing system, ensuring timely and efficient responses
- Troubleshoot issues related to product usage and provide actionable solutions
- Offer guidance on best practices for leveraging the Red Canary portal to achieve customer objectives
- Conduct proactive outreach to ensure customers are adopting and utilizing their purchased products effectively
- Assist customers in configuring their Red Canary portal to align with their security needs and goals
- Identify opportunities for customers to derive additional value from the platform
- Empower customers with knowledge by highlighting available resources such as documentation, training sessions, and community forums
- Act as a trusted security ally, ensuring customers feel supported and confident in using Red Canary as a part of their security strategy
- Work closely with other CSMs in the pooled team to manage queue priorities and share insights on customer needs
- Partner with cross-functional teams such as Product, Support, and Sales to ensure seamless customer experiences
Our take
Red Canary is a leading provider of managed detection and response (MDR) services, dedicated to protecting organizations from threats across cloud workloads, identities, SaaS applications, networks and endpoints. The company offers advanced threat intelligence and 24/7 monitoring to help security teams reduce risks and respond effectively.
Recently the company introduced new features and updates to further enhance its services. The company expanded support to Amazon Web Services, Microsoft Azure, and Google Cloud Platform, and partnered with clients to modernize Security Operations Centers using Microsoft Sentinel, demonstrating Red Canary's commitment to improving security operations and maximizing existing security investments.
Red Canary's success is evident from its impressive client base and industry recognition. Protecting over 2.5M endpoints with a 99% threat accuracy and maintaining a customer satisfaction rating of around 99%. The company now plans to expand its impact to reach over 150,000 professionals through educational initiatives.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2021
$81m
SERIES C
Apr 2019
$34m
EARLY VC
Total funding: $129.9m
Company benefits
- Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period
- All new hires are eligible for benefits as of their first day
- Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays
- Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses
- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US
- Full base pay to bond/care for your new child
Company values
- We are relentless
- We always deliver quality
- We are kind and authentic
- We do what’s right for our customers
Company HQ
Union Station, Denver, CO
Articles
Leadership
Brian Beyer
(CEO)Having studied at Purdue University, they worked as a Software Development Lead at Northrop Grumman and Solidyn for almost 4 years. They left Kyrus Technology in January 2014 to co-found Red Canary.
Chris Rothe
(CTO)They started their career as an IT Specialist, before spending over 3 years at Lockheed Martin as a Software Engineer and VP of Technology at Soidyn Solutions. Following 9 months at Kyrus, they co-founded Red Canary in January 2014.
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