Director of Client Operations, Correlation One
More information about location
Data-driven recruitment, training & diversity platform
Be an early applicant
Data-driven recruitment, training & diversity platform
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To create equal access to the data-driven jobs of tomorrow.
Role
Who you are
- This role requires a balance of strategic relationship management, project leadership, and cross-functional coordination
- 7+ years of experience in client management, operations, project management, or consulting
- Proven ability to manage large-scale, complex client projects from start to finish
- Exceptional relationship-building skills with enterprise-level stakeholders
- Proven ability to communicate effectively with executive leadership, clients, and cross-functional teams, tailoring messaging for clarity and impact
- Expertise in driving organizational alignment across departments to deliver seamless client experiences and operational efficiency
- Strong organizational acumen with the ability to prioritize competing initiatives, manage risk, and balance short-term needs with long-term business goals
- A consultative mindset with the ability to spot opportunities for business growth
- Experience and interest in workforce development, digital transformation, education, Artificial Intelligence, and technology sectors preferred
What the job involves
- As a Director of Client Operations, you will work directly with our enterprise clients to help them maximize value from Correlation One workforce development solutions
- You will sit at the intersection of client management and operational excellence for the AI, data, and other technical upskilling programs we deliver to our clients
- You will serve as the primary partner to enterprise clients, deeply understanding their needs while ensuring flawless operational delivery across programs
- You will own client outcomes and oversee the execution of client projects, ensuring that operations run smoothly, milestones are met, and opportunities for growth are captured
- You will be empowered to anticipate client needs, design solutions, and surface opportunities to expand our partnerships through additional services
- This is both a client-facing and operations-driven role, ideal for someone who thrives on building trusted relationships while orchestrating complex projects
- Serve as the main point of contact for enterprise clients, building trust-based relationships with senior stakeholders
- Lead operational planning and project management for client programs, ensuring successful execution from launch to completion
- Manage cross-functional teams (learning development marketing, program operations, product, people operations) to deliver on client commitments
- Anticipate risks, resolve challenges, and keep projects on track through proactive communication and clear accountability
- Conduct regular client check-ins and quarterly business reviews, translating client needs into actionable operational solutions
- Identify upsell, cross-sell, and renewal opportunities by understanding client goals and aligning them with Correlation One’s offerings
- Standardize and improve processes that scale operational excellence across client accounts
- Track, measure, and report on key KPIs related to client satisfaction, program delivery, and operational efficiency
Our take
The data science and AI sectors are experiencing rapid innovation, and this can make it difficult for businesses to future-proof their data engineering teams. Furthermore, scaling a data team also presents challenges as it can be difficult to find data scientist candidates that meet qualification and diversity standards.
Correlation One provides a recruitment platform for hiring, training and diversifying data scientist teams. It includes tools for targeted recruitment, assessing candidate data literacy, and identifying underrepresented staffing demographics. It also vets candidates for graduating leading courses, diversity programs, dataphons and competitions.
Whilst diversity-focused recruitment platforms will present competition for Correlation One, its unique all-in-one approach helps it stand out. The company claims that it can help its clients future-proof their teams against the rapid growth of data-driven AI, whilst empowering them to optimize staff quality, help underrepresented communities and meet diversity regulations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
67% employee growth in 12 months
Company
Funding (1 round)
May 2016
$0.5m
SEED
Total funding: $0.5m
Company benefits
- Medical, dental, vision insurance coverage & OneMedical membership for employees and family members
- Retirement plan (401K)
- 15 days of Paid Time Off (PTO) per year (increases with tenure)
- 9 company-paid US holidays
- Official company-wide holiday for the last week of the calendar year (on top of regular PTO)
- Access to free data skills training through our programs
- Be part of a company culture that empowers individuals and embraces diversity through its core mission
Company HQ
Midtown West, New York, NY
Leadership
Shamsudeen Mustafa
(Co-Founder & Co-CEO)Co-president of the Board of Directors for Microfinance Club of New York from 2008 to 2014. Experience as Director of Operations and Programs for TruFund Financial Services from 2011 to 2014.
Rasheed Sabar
(Co-Founder & Co-CEO)Head of Quantitative Strategies for Ellington Management Group from 2005 to 2018.
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