Revenue Operations Manager, Intercom
$132.3-153.7k
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
$132.3-153.7k
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- Minimum of 3 years of experience in a consulting, finance, or strategy & operations role within a technology company
- Proven ability to develop and execute strategic initiatives to drive revenue growth and achieve business objectives
- Track record of delivering actionable analysis with minimal supervision
- Experience successfully managing cross-functional relationships which contribute to team performance and business goals
- Excellent communication, presentation, and interpersonal skills, including experience in high-level business discussions with executives
- Analytical mindset with proficiency in data analysis and performance metrics
- Experience working in a SaaS or technology-driven environment is preferred
- A high sense of urgency to get things done quickly and ability to thrive in high-growth, fast-paced environments dealing with ambiguous and often complex problems
What the job involves
- We are seeking a Revenue Operations Manager to join our global team
- In this role you will report directly to the VP, Revenue Operations
- The position demands a blend of strategic thinking, analytical abilities, operational excellence, and exceptional communication skills
- The broad scope will include efforts to drive efficiencies for the RevOps and Sales teams, support team operations and management, conduct research and data-driven analyses, and contribute to strategy projects
- You will play a pivotal part in driving the growth and success of Intercom by engaging on major transformation initiatives, helping to ensure the entire function is working effectively and efficiently
- You will partner with teams across Revenue Operations, Sales, Marketing, Finance, and Business Systems to implement new and scalable processes, strategies, tactics, and tools
- This is an excellent opportunity to learn SaaS go-to-market from a group of world-class leaders
- Engage on major initiatives to contribute to strategy development and analysis to support it, and help with implementation where needed
- Act as an advisor to RevOps and GTM leaders, advising them on opportunities and solutions to improve performance
- Craft and convey compelling narratives that align with our strategic vision, ensuring clarity, motivation, and alignment across all levels of the organization
- Facilitate strategic planning sessions, spearhead the development of OKRs and ensure that strategic direction, priorities, and achievements are accurately and compellingly conveyed throughout the team
- Analyze key performance metrics, identify areas for improvement, and design initiatives to optimize outcomes and refine strategies, tactics, and resource allocation
- Dive deep into the internal dynamics of the GTM operation, offering insights and strategies to enhance efficiency and productivity, and help foster a culture of continuous improvement
- Define and prioritize initiatives as well as the roles and responsibilities needed to execute them
- Drive decision-making by identifying key stakeholders and surfacing the information needed to make critical decisions, often cross functionally
- Identify and track key objective milestones, ensuring progress and accountability
- Work with objective owners and other key stakeholders to keep program delivery on track
- Help run internal initiatives for RevOps such as a monthly team meeting (ensure we have content, presenters, etc.), OKRs, and the monthly team newsletter
- Help structure and deliver comms about new programs to the Sales team and other affected groups
- Understand and communicate initiative status, issues, dependencies and risks to executives and other stakeholders
- Serve as a delegate for the Revenue Operations leadership team in various settings, maintaining continuity and presence across critical engagements
- Partner with GTM leaders to elevate how we work as a team, ensuring our team is equipped to actualize our strategy and embody our values
- Provide constructive feedback on ideas and proposals, identifying areas for improvement and collaboration
- Foster a collaborative and inclusive team culture that promotes accountability, innovation, and continuous improvement
- Partner with senior sales leadership to ensure we’re aligned with and delivering on business objectives
- Set best practices for how we work
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
Salary benchmarks
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