Director of Solutions Engineering, Tapcart
$200-250k
Eligible for a bonus + Stock options
More information about location
Mobile app builder for eCommerce
Job no longer available
Mobile app builder for eCommerce
101-200 employees
Job no longer available
$200-250k
Eligible for a bonus + Stock options
More information about location
101-200 employees
Company mission
To help brands build stronger customer relationships while delivering the mobile experience today’s shoppers expect.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
- 4-7 years of experience in a similar role, preferably within the SaaS, mobile app, or e-commerce industries
- Proven experience in managing pre-sales and post-sales solutions, professional services, and support teams
- Must be able to code using React JS, HTML, CSS, and JS
- Project management, requirement gathering, scoping, JIRA, confluence, and the ability to code review and manage engineering SDLC
- Strong communication and client management skills, with the ability to collaborate effectively with sales, product, and engineering teams
- Excellent problem-solving skills and the ability to provide effective technical solutions
- Strong ability to work with technology partners and API/SDK providers
- Keen interest in staying updated with industry trends and technologies, especially in mobile app development and e-commerce platforms
- Experience managing professional Services teams of $1M to $10M dollars
What the job involves
- As the Director, Solutions Engineering, you will be responsible for managing both the pre-sale and post-sale solutions organizations
- This role requires you to ensure that customer technical needs are properly scoped, documented, and addressed throughout the sales and post-sales cycles, influencing contracts, professional services, and product development
- You will work closely with sales, implementation, product, and support teams to ensure seamless delivery and customer satisfaction. You will manage a 5-6 FTE team and several solutions engineers
- Manage the pre-sales solutions team to work with the sales team in scoping customer technical needs
- Ensure detailed documentation of customer requirements that influence contracts and define professional services
- Build custom solutions for our top-tier customers using Tapcart’s developer tools
- Establish a robust process where pre-sale solutions consultants are involved throughout the sales cycle, ensuring their documentation is included in customer contracts
- Oversee the post-sales solutions team to prioritize and execute post-sale solutions requests
- Capture the scope for solutions or service requests, develop pricing, and obtain customer sign-off
- Prioritize and manage solutions/service tickets within a sprint format, ensuring timely delivery of development work
- Collaborate with the post-sales manager to ensure support tickets are completed efficiently, prioritizing bugs and maintaining self-service implementation
- Work with the product team to scope any work that requires R&D development
- Ensure implementation teams are up to speed on all pre-launch deliverables
- Become an expert in Tapcart’s product, integration partners, and Shopify
- Meet with customers, integration partners, and employees to capture and communicate requirements effectively
- Lead the validation of the forecast for professional services bookings, management of realized revenue, and associated costs with delivery
- Identify and develop professional services marketing/positioning needs (content can be sourced by Tapcart, and marketing can help package/produce)
- Capable of training the sales and marketing teams on the benefits and requirements for positioning professional services
- Partner with business operations and CS leadership on pro-service operating requirements
Our take
Online shopping has rapidly shifted to mobile in recent years, with the majority of Internet shopping transactions now taking place on mobile devices. For businesses that lack the resources or time to engage developers or hire an agency to build a mobile app, this means potentially losing out on a huge proportion of customers. Tapcart is a mobile commerce SaaS platform that integrates directly with Shopify, offering a solution to this problem.
The Tapcart platform allows users to create well-designed apps in less time for an affordable monthly fee. Using a drag-and-drop method with no coding required, it’s even appealing to those who are less tech-savvy. Tapcart is used by 7000+ Shopify brands including Fashion Nova and Chubbies.
Tapcart also helps merchants automate their marketing. It's a smart move that will help them to attract more SMB to mid-market enterprise customers who have reached the stage where they want to focus more on customer retention and conversion and optimize their mobile workflow. Additionally, the 2023 release of "Custom Blocks", a new low-code product, will enable Tapcart to serve more complex enterprise merchants as it moves towards broadening its customer pool.
Freddie
Company Specialist at Welcome to the Jungle
Insights
89% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$50m
SERIES B
May 2020
$10m
SERIES A
Total funding: $69.2m
Company benefits
- 401k: Our 401(k) plan is designed to help you secure a strong financial future
- Flexible Paid Time Off: Take time off whenever you need it with our flex PTO policy
- 11 paid holidays per year: We offer 11 paid holidays annually, allowing you to spend quality time with loved ones, celebrate special occasions, and recharge. These holidays help you stay refreshed and motivated
- Office setup budget: One-time home office stipend for outfitting your home office
- Equity: We share our success through a generous equity program, giving you a stake in our growth
- Shopping stipend to use on Tapcart Merchant Apps: Enjoy a shopping stipend to use on our Tapcart customer mobile shopping apps. This benefit lets you explore and purchase products from our valued customers, supporting their businesses and Tapcart!
- Health & wellness coverage: We offer medical, dental, and vision plans, plus HSA!
- Paid Parental Leave: For birthing and non-birthing parents, plus adoption and foster leave
Company HQ
Downtown, Santa Monica, CA
Leadership
Eric Netsch
(Co-Founder & CEO)Before co-founding Tapcart, Eric founded Mobile First where they served as CEO, which created digital experiences to increase engagement. They also Co-Founded VOGO App, an app to help individuals discover events and friends nearby, and was the Lead Developer of DTE MEDIA, a brand strategy and marketing consultant firm.
Salary benchmarks
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