IT Operations Manager, Fairmarkit
$155.9-196.9k
+ Equity
More information about location
Autonomous sourcing for all spend
Job no longer available
Autonomous sourcing for all spend
101-200 employees
Job no longer available
$155.9-196.9k
+ Equity
More information about location
101-200 employees
Company mission
To help organizations source more competitively at scale.
Role
Who you are
- 5+ years of progressive IT Operations, IT Infrastructure, or Corporate IT experience
- 3+ years leading IT programs, projects, or teams in a fast-paced SaaS or technology environment
- Deep expertise in administering modern SaaS ecosystems, including Google Workspace, Okta, Slack, Zoom, Atlassian, endpoint management platforms, and identity management solutions
- Strong understanding of device management, endpoint security, access controls, networking fundamentals, and cloud-first IT environments
- Experience supporting compliance frameworks such as SOC 2, ISO 27001, or similar
- Demonstrated success in building scalable IT processes and operational programs
- Strong project management and vendor management skills
- Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders
- Highly organized, self-directed, and comfortable operating in a dynamic growth environment
What the job involves
- We're looking for a Senior Manager, IT Operations to lead and evolve Fairmarkit's internal technology ecosystem
- This role is responsible for the strategy, administration, security, and operational excellence of the platforms and services that power our global workforce
- The ideal candidate combines deep technical expertise with strong business acumen and a service-oriented mindset
- You'll partner closely with Security, Engineering, People Operations, Finance, and business leaders to ensure our employees have secure, reliable, and scalable technology experiences
- This is a highly visible role that balances hands-on execution with strategic planning and process improvement
- Own the overall health, reliability, and scalability of Fairmarkit's internal technology environment
- Lead administration and optimization of core SaaS platforms including Google Workspace, Okta, Zoom, Slack, Atlassian products, Microsoft applications, endpoint management platforms, and other business-critical systems
- Develop and maintain IT operational standards, documentation, processes, and lifecycle management practices
- Manage employee onboarding, offboarding, and access management programs
- Oversee asset management, procurement, inventory controls, and hardware lifecycle planning
- Lead the deployment and operational support of AI, automation, and workflow solutions to improve efficiency, productivity, and scalability
- Partner with the CTO on IT budgeting, vendor management, and technology planning to support business growth and operational excellence
- Drive adoption of least-privilege principles, SSO, MFA, device management, and endpoint security best practices
- Support audits, compliance initiatives, and security remediation efforts
- Monitor and improve IT operational controls that support SOC 2 and other compliance requirements
- Evaluate, implement, and optimize business applications that improve employee productivity and operational efficiency
- Identify opportunities for automation and process improvement across IT workflows with AI
- Serve as a key stakeholder in SaaS governance, application rationalization, and vendor management initiatives
- Act as a trusted advisor to business leaders on technology strategy and employee experience
- Establish and monitor service delivery metrics, SLAs, and operational KPIs
- Manage relationships with external vendors, service providers, and technology partners
- Mentor and develop IT team members while fostering a culture of accountability, collaboration, and continuous improvement
Our take
Fairmarkit is an automated sourcing platform that helps enterprises make their procurement of goods and services more efficient and cost-effective. By digitizing the management of a company’s tail spend and simplifying potential customers ’RFPs (Requests For Purchase), Fairmarkit sets out to save companies and their employees valuable time on the processes that a computer can do.
Founded in 2017, Fairmarkit still competes with monoliths in the automated sourcing sector such as Oracle and SAP. Despite this, it has carved out a niche in the market by focusing its energy on the tail-end space of business, an area that it deems underdeveloped.
As a comparatively young company in the intelligent sourcing world, Fairmarkit has been boosted by significant successive funding rounds, showcasing the industry confidence in the company and enabling its plans to double its workforce. Alongside this, it's also been recognised on the Forbes' 2025 List of America's Best Startup Employers, the fourth year in a row for the company to do so.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2022
$35.6m
SERIES C
Dec 2020
$30m
SERIES B
Total funding: $76.6m
Company benefits
- Flexible Work
- Competitive & Equitable Pay
- Strong Benefits & Wellness
- Work From Home Stipend
- Growth & Development
- Ownership & Impact
Company HQ
Downtown, Boston, MA
Leadership
Kevin Frechette
(Co-Founder & CEO)Previously Regional Sales Director at Turbonomic and Account Executive at EMC Corporation. Currently Ambassador at the Sustainable Procurement Pledge.
Viktor Kusch
(Co-Founder & CTO)Previously IT Management Director at Biokon. Currently CEO/CTO at KU64 Inc. / Clever IT systems / marketmech.com
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