Customer Support Engineer - West Coast, Anyscale
$123.9-136.5k
+ Equity
More information about location
Open-source framework for AI software development
Open for applications
Open-source framework for AI software development
201-500 employees
Open for applications
$123.9-136.5k
+ Equity
More information about location
201-500 employees
Company mission
To remove distributed systems expertise from the critical path of realizing the business potential of AI.
Role
Who you are
- 2+ years of experience in a customer-facing technical role in a dynamic, fast-paced, startup-like environment
- Strong organizational skills and ability to manage multiple customer needs simultaneously
- Experience as a machine learning engineer
- Experience in training, fine-tuning and inference/serving of LLMs
- Knowledge in one or more of the major cloud platforms (AWS, GCP or Azure)
- Excellent communication and interpersonal skills
- Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new things
- Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing
Desirable
- Experience with Ray
- Knowledge of MLOps platforms
- Familiarity with container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions)
What the job involves
- The Customer Support Engineer will play a crucial role in the customers’ post-sale journey - helping them to onboard, adopt and grow on Anyscale, troubleshooting and resolving open customer tickets and driving consumption
- Anyscale is an ever evolving platform and hence will require close co-ordination with our engineering teams to debug complex issues
- This is an exciting role for those who are technically curious and passionate about ML/AI, LLM, vLLM and the role of AI in next generation applications
- It’s an opportunity to make a significant impact in a collaborative, fast-paced environment while building a new segment in this space
- Resolve customer issues and help in their successful adoption of Anyscale platform
- Be a technical advisor, and internal champion for our key customers
- Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution
- Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets
- Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution
- Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices etc. based on observed patterns
- Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
- Build and maintain strong relationships with technical stakeholders within customer accounts
Our take
AnyScale is a platform facilitating the development of distributed applications with high computing demands on its Ray platform. It answers an increasing requirement for higher-level tech strategies among companies which are incorporating AI and machine learning into their products, and a similarly broad and growing demand for easier access to cloud programming.
AnyScale launched its first commercial offering in 2021, and intends to continue developing products that will lower the skill and resource threshold for cloud programming. In 2023 it released Aviary, a project to simplify open-source large language model (LLM) deployment. What is promising, and lucrative, about its proposition is that it offers a general-use distributed system, this sidesteps the cumbersome process of stitching together disparate distributed systems, previously a requirement for novel applications. It is currently finding use in a range of applications such as supply chain, environmental restoration and retail by organisations including Amazon and Uber.
Anyscape has raised considerable funding led by Andreessen Horowitz and Addition. This is being used to scale its team and further develop the Ray platform. As the demand for AI apps rapidly increases, Anyscape is poised to disrupt a $13 trillion market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
133% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2022
$99m
SERIES C
Dec 2021
$100m
SERIES C
Total funding: $259.6m
Company benefits
- We offer a wide range of health, dental, and vision coverage options for you and your family — including many that are 99% covered by Anyscale
- Whether you’re hopping on public transit or driving in yourself, Anyscale covers a portion of your commuting costs each month
- Lunch is served every day in our San Francisco office. Dinner, too, if you’re ever working late. And did we mention daily boba runs?
- Give back to the causes and communities you love with paid time off specifically for volunteer work
- Anyscalers can take advantage of 12 weeks of paid leave following the arrival of a new little one
- Paid time off at Anyscale is flexible and unlimited. We encourage all Anyscalers to rest up and recharge when needed
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Robert Nishihara
(CEO)Former research intern at Facebook and Software engineer intern at Google. Phd in Computer Science at Berkley.
Phillip Moritz
(CTO)Former employee at Ambi Robotics with PHD in Computer Science from Berkley.
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