Account Management Lead, Stuart
United Kingdom
3 days a week in office (King's Cross Station, London)
Last mile delivery service
Open for applications
Last mile delivery service
1001+ employees
Open for applications
3 days a week in office (King's Cross Station, London)
1001+ employees
Company mission
To connect businesses, customers and couriers to revolutionise the way goods are transported in cities.
Role
Who you are
- Minimum 5 years of experience in a senior client-facing role (e.g., Account Management, Client Success, or B2B Sales), ideally working with large enterprise clients
- Strong leadership skills with experience coaching and developing a team to deliver against ambitious targets
- Track record of growing strategic accounts and leading cross-functional initiatives to improve performance or drive product adoption
- Commercially sharp, data-savvy, and outcome-driven: you make decisions based on insight, not instinct
- Excellent communication and influencing skills with senior stakeholders
- Comfortable working in fast-paced, evolving environments. Experience in logistics, delivery, or tech is a plus
What the job involves
- As an Account Management Lead at Stuart, you'll do more than manage key accounts; you will lead, develop, and empower a team of talented Account Managers, shaping our expansion and fostering strategic, high-value relationships with iconic high-street brands
- In this pivotal role, you will be responsible for nurturing some of our most important client relationships directly and also for coaching your team to achieve peak performance and drive substantial revenue growth
- You will serve as a crucial point of contact within Stuart for impactful cross-functional projects, driving initiatives such as product adoption, maximising client performance across your team's portfolio, and identifying key expansion opportunities for our business
- You will report to the Commercial Director for the UK and be instrumental in defining the future of our delivery partnerships
- Shape and execute strategies to grow revenue and retain clients across the team's portfolio, aligned with company goals
- Guide the team in building tailored, data-driven plans for their key accounts and delivering engaging presentations, demos, and strategic reviews
- Set clear KPIs, track progress, and create a high-performance, feedback-driven culture
- Act as the main point of contact for key cross-functional initiatives, such as promoting new products and identifying growth opportunities
- Promote a client-first mindset, ensuring strong, long-term relationships with senior stakeholders at client organisations
- Proactively manage churn risks and implement effective client retention strategies
- Build a culture of expertise in Stuart’s products and operations so the team can act as trusted advisors
- Personally manage a few high-value UK accounts, leading by example in strategic relationship management
Application process
- We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English)
Salary benchmarks
Our take
Founded in 2015, Stuart Delivery is one of many companies operating in Europe’s competitive rapid delivery and logistics market. However, where startups such as Getir aim to deliver groceries within 15 minutes, Stuart connects businesses with its fleet of independent couriers to deliver a range of cargo.
It empowers thousands of companies across Europe by providing same-day delivery, next-day delivery and returns solutions. It works across verticals with retailers, grocery stores, restaurants and e-commerce merchants to enable smarter transportation models. Couriers on the platform complete tens of millions of deliveries annually for the biggest brands across retail, e-commerce, grocery and food. The company operates in more than 120 cities across 6 countries.
The company is focusing on establishing relationships with charging infrastructure providers and financial partners to incentivise and support couriers’ transition to electric vehicles. It continues to expand its market presence by partnering with leading brands such as Tesco and Co-op and has recently added several major UK cities to its Hub to Home service, allowing same-day delivery across much of England.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2015
$25.3m
SERIES A
Feb 2015
$1.8m
SEED
Total funding: $27m
Company benefits
- Work-life balance - hybrid working model and flexible hours 🏡
- 2 volunteer days per year to have a positive impact on our communities and the environment
- Work-from-Abroad policy (enjoy 30 days per year working from anywhere!) 🏞
- Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉
- Ticket Restaurant 🥗
- Private healthcare 🧑⚕️
- £200 per month for food (groceries / restaurants / food apps etc) 🥗
- Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks 🎓
- Stuart is putting Mental Health Awareness first! Wellness Allowance (£40 monthly) to use in any gym or sport class 🧘
- Cycle to work scheme 🚲
- Private healthcare 🧑⚕️
- Pension taken care of through a partnership with Hargreaves Lansdown
Company HQ
Épinettes, Paris, France
Leadership
Cornelia Raportaru
(CEO)Over 20 years of experience managing teams and multi-million-pound budgets across tech scale-ups, Telco, and FMCG.
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