Senior People Operations Specialist, Meltwater
EMEA
Online media monitoring software
Be an early applicant
Online media monitoring software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- From 2 to 5 years of experience in a People Operations role in a fast-paced environment
- BS or BA in Human Resources preferred
- Prior experience with Workday as a HR user is preferred
- Proficiency with Microsoft Office Suites (Outlook, Word, Excel, PowerPoint)
- Able to design useful Excel reports and have good analytical skills
- Excellent written and verbal communication skills
- Strong attention to detail
- Ability to prioritize and multitask
- Ability to keep and maintain confidentiality
- A good sense of humor, flexibility, and an ability to continuously innovate in the midst of chaos
- Based on the level of experience, the role may be designated as either Senior People Operations Specialist I or People Operations Administrator for the EMEA region
What the job involves
- The Sr. People Operations Specialist I EMEA will be part of the EMEA People Operations team directly reporting to the People Operations Team Manager. This position will provide critical HR services to managers and employees in EMEA. The ideal candidate will be based out of our Berlin office and is bilingual French and German.
- We are looking for this role to predominantly manage our France and German regions along with other EMEA locations. This role will make a significant impact by efficiently supporting onboarding, off-boarding, Workday employee transactions, Employee life cycle changes, New Hire orientations, Benefits administration, and more.
- This person must thrive in a fast-paced, high-engagement environment and possess an extraordinary desire to innovate even the most basic transactional aspects of HR.
- This role will be on the front line working closely with employees, managers, and other HR team members. This person must be comfortable and experienced working with geographically distributed teams in providing top-notch HR services
- Manage people operation tasks (new hire orientation, benefits administration, HRIS support, admin support)
- Administer background check process and manage onboarding process for all new hires
- Processing salary increases, promotions, employee transfers, job changes, bonuses, relocations, and ensuring accuracy in Workday
- Manage benefits
- Provide stellar service to employees with benefit questions including, time off requests, policies, benefits, forms, records, and practices; provide timely resolution of all employee issues
- Be the contact person for benefit vendors and drive key programs related to company benefits:
- Day-to-day benefits administration
- Manage and process Benefit Invoices
- Work closely with the Benefit broker to answer employee questions
- Medical benefits renewal and employee enrollment for multiple countries
- Drive immigration administration processes in close collaboration with People business partners and managers
- Provide contractor agreements and on-board contractors; and manage contract renewals
- Ensuring compliance with company policies/procedures
- Manage relationships with outsourced partners in EMEA
- Significant hands-on transaction processing (new hires, exits, compensation changes, immigration)
- Partner with the People Team on priority projects and other day-to-day administrative functions
- Lead some People Operations projects to improve our processes and service to employees
- Work closely with Payroll to ensure correct and on time payment of salary and bonuses
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, enabling companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company benefits
- Professional development and growth program
- Hybrid working schedule, with approximately 50% remote work
Company values
- Moro [‘moro] – The Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis.
- Enere [‘e nðr’e] – In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough.
- Respekt [re’spekt] – The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful.
- MER – An acronym for Moro, Enere and Respekt, which creates the Norwegian word “more.” We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
John Box
(CEO, Not Founder)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
Jørn Lyseggen
(Founder, Executive Chairman)Founded Meltwater in 2001, and led the company through growth and numerous acquisitions of other businesses before promoting John Box to CEO.
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