Customer Operations Manager, quantilope
Market research insights automation platform
Job no longer available
Market research insights automation platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To free all marketing decisions from gut feel.
Role
Who you are
- Are you curious and want to shoot for the stars, open to giving and receiving feedback, hungry for empowerment and always taking a hands-on approach?
- You have 3+ years of relevant experience, ideally in a B2B SaaS environment. Whether you come from a formal Operations role (Revenue Operations, Customer Operations, etc.) or a Client-Facing role (like Account Management or Customer Success) where you were the operational "go-to" for your team, we're interested in your skills
- A data-driven problem-solver: Regardless of your background, you are highly analytical. You have a proven ability to build reports, manage dashboards, and translate complex data into actionable insights for business reviews
- Meticulously detail-oriented: You have a high bar for accuracy and understand that data integrity, clean documentation, and getting the small things right are critical to building scalable processes
- Process-oriented and scalable: You are a systems-thinker who instinctively looks for bottlenecks. You have experience mapping customer journeys (or sales processes) and designing, implementing, and documenting new workflows
- Hands-on with the tech stack: You are a power-user of a CRM, preferably Salesforce, and are comfortable managing data integrity, building reports, and helping others navigate the tool
- An autonomous owner: You are proactive and resourceful, with a "doer" mentality and the ability to manage projects from initial scoping to full adoption
- An excellent communicator and collaborator: You are a dedicated team player who can clearly articulate complex ideas, manage stakeholder expectations, and build strong relationships with cross-functional teams
- Highly organized: You possess strong project management skills and can effectively prioritize multiple high-impact initiatives in a fast-paced environment
- Empathetic and supportive: You are passionate about helping others and enabling your stakeholder teams to succeed. You thrive in an open, feedback-driven culture
- Fluency in written and spoken English is required
What the job involves
- As Customer Operations Manager (m/f/d) on our Revenue Operations Team, you will be the dedicated operational backbone for our Client Development team
- You will be their strategic partner, driving efficiency, building scalable processes, and delivering key insights that enable them to excite and expand customers on our insights automation platform
- You empower Client Development leadership with actionable reports & dashboards, making the impact of various business initiatives along the customer journey visible through data
- You serve as the first line of support for our Client Development team, providing hands-on, practical help to tackle their daily questions and troubleshoot issues related to tools, data, and processes
- You own the operational design of the Client Development customer journey, and collaborate closely with stakeholders across Client Development and Customer Success to ensure a seamless, scalable handoff between teams
- You help operationalize customer health and expansion signals, putting relevant KPIs & procedures in place to guide the Client Development team's focus
- You design, build, and operationalize Client Development playbooks and manage the rules of engagement for optimal collaboration between Client Development and other customer-facing teams
- You lead Client Development business review sessions, inspiring participants to develop new strategies based on customer data
- You will own your quarterly roadmap of strategic projects for Client Development, driving them from initial scoping, development with our tech team, testing, documentation, and enablement, through to final adoption
Our take
Quantilope offers companies an AI-powered consumer insights platform which automates advanced research methodologies, allowing them to carry out complex research projects and get results in just a few days – much faster than the average research agency.
The company launched in Germany in 2014 and grew quickly in the domestic and EU markets. After being named one of Germany’s top 50 fastest growing tech companies back in 2020, the company is showing no signs of slowing down. It’s since opened up entities in Vilnius, New York and most recently, London, with its UK customer base growing rapidly.
One way of interpreting quantiltope’s surge over the last few years is to consider that its AI-powered platform was ahead of its time, and the target market is now catching up. With a roll call of high profile customers including Pepsi, Nestle, T Mobile, and Danone, quantilope looks to be in a very strong position to continue its global expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jul 2020
$28m
SERIES B
Nov 2018
$8m
SERIES A
Total funding: $40m
Company benefits
- Flexible work environment: With unlimited PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?
- Team bonding: Team offsites, summer and holiday parties, global retreats… where in the world will we bring the team together next? We’re all working hard and know how important it is to have fun along the way
- Learning opportunities: We love a growth mindset and want to foster it by providing external learning budgets, internal learning offerings as well as development opportunities like our training journeys, brown bags and more.
- Wellness is key: We offer regular mental health trainings, access to the Headspace App and the support of certified mental health first aiders
- Economic well being: We at quantilope care for you. We support you and your future with our pension & insurance plan and our ESOP (Employee Stock Option) program.
Leadership
Peter Aschmoneit
(Co-Founder & CEO)Was Chief Marketing Officer at Fuchs Gruppe, one of the world's leading privately-owned spice manufacturers. Prior to this they spent seven years as Danone's Marketing Director, and three years as Brand Manager at Unilever.
Lucas Bremer
(CPO)Prior to co-founding quantilope, they were predominantly involved in academic research. This included spells studying Quantitative Marketing Research at Hamburg University, and Bayesian Statistics at Columbia Business School and The University of Michigan.
Dr. Thomas Fandrich
(Co-Founder, Board Member & Advisor)Was quantilope's COO until 2018, then Chief Commercial Offer before becoming Chief Growth Officer in early 2022. Previously researched Marketing Science at the University of Kiel, Germany, and Özyeğin University, Turkey.
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