Lead Content Designer, Cleo
$110.2-146.6k
More information about location
AI personal finance assistant
Open for applications
AI personal finance assistant
201-500 employees
Open for applications
$110.2-146.6k
More information about location
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- A degree in an area related to English, Linguistics, Communications, Psychology, Business, Tech, etc
- A passionate writer, with an interest in writing for user-centred products
- A desire to learn, this is a varied role working closely with data scientists and AI, so an interest in new technologies is really important, though training will be provided
- A collaborative approach to writing - at least once a week we get together as a team to throw ideas out and try and write lines for the app
- An ability to adapt to different writing styles, voices and mediums
- Strong proofreading and editing skills
- Someone passionate about Cleo’s mission: empowering people to build a life beyond their paycheck
What the job involves
- As a content designer, you’ll be responsible for solving design challenges through words, concepts, systems and terminology.
- At Cleo this often means (but is not limited to) creating new chat experiences, helping train large language models on our uniquely irreverent tone of voice, and working alongside an incredible team to build one of the most powerful AI’s in the world, with the unique personality to match
- Collaborating with product designers, researchers, analysts, and developers to create products that improve how people manage their money
- Designing content for new conversational flows be these jokes for existing modes (like roast and hype) or creating financial insights to help people budget better or spend more wisely
- Gathering and creating data to help train our large language model on Cleo’s distinct tone of voice
- Analysing user asks to improve Cleo’s understanding of their questions and needs
- Coordinating with researchers and product designers to identify limitations of our current tooling and helping to improve them
Application process
- We aim to move as fast as possible. Usually 2-3 weeks is enough time for us all to get know each other
- Step 1: An initial call with a member of our Talent team to find out more about your experience and why you want to work at Cleo
- Step 2: A 45 mins call with our Head of Content Design to talk through your writing experience and approach and tell you more about Cleo’s content design team
- Step 3: A 60 mins task interview working in collaboration with a couple of our content designers
- Step 4: A final 45 mins behavioural interview based around Cleo’s values
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
43% female employees
24% employee growth in 12 months
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- 25 days of Annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- 401k matching in the US and 6% employer-matched pension in the UK
- Online courses, £150 annual budget & internal training to level up your skills
- Regular socials and activities, online and in-person
- Online mental health support via Spill
- 1 month paid sabbatical after every 4 years with Cleo
- OpenAI Plus subscription
- Electric vehicle salary sacrifice scheme and cycle-to-work scheme
- Life assurance and income protection via AIG
- Medical insurance via Axa and Healthcare cash plan via Medicash
- Performance reviews every 8 months. Generous pay increases for high performers and high-growth team members. Equity top-ups for team members getting promoted
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(CEO)Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
People progressing
Joined Cleo straight from Makers Academy in 2018, and became Technical Lead in 2021.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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