Senior Director of Product, Jobber
Fintech
Offers stock options
Job tracking & customer management
Open for applications
Job tracking & customer management
501-1000 employees
Open for applications
Offers stock options
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- Proven experience in senior-level product management, focused on financial services, particularly:
- Experience with SMB merchant acquiring
- Experience with vertical SaaS, ideally service-based businesses
- Passion for small business success—deep understanding of financial challenges faced by service-based businesses
- Customer-first mindset—committed to building products that drive real, measurable financial impact for our customers
- Commercial lens—you understand how Fintech functionality translates into Jobber’s business outcomes (revenue, LTV)
- Able to think big while diving deep—crafting a strategic product vision across a broad landscape while also getting into the details to ensure we build the right solutions for our customers
- Strong cross-functional leadership—expert at uniting teams around a shared vision
- Exceptional communication skills—able to simplify complex concepts for diverse audiences
What the job involves
- Reporting to the SVP of Product, the Senior Director of Product, Fintech will define and execute the vision for all financial products at Jobber
- This includes developing and optimizing invoicing experiences, payments (cards, pay by bank, consumer financing), capital, financial insights, and future fintech products and services
- Develop and execute a product vision that ensures Jobber's Fintech offering evolves into a powerful financial ecosystem for small home service businesses
- Conduct broad and deep customer discovery to uncover financial pain points and develop impactful solutions
- Guide teams in building seamless financial experiences that drive adoption, usage and ultimately business impact for both our customers and Jobber
- Partner with engineering, design, analytics, risk, operations and customer-facing teams to identify gaps and prioritize development of capabilities
- Partner with go to market teams - including product marketing, sales, and customer success to drive adoption and usage of Fintech offerings
- Effectively communicate the product vision, strategy, and roadmaps to leadership, cross-functional teams, and external stakeholders
- Act as the voice of the customer, and lead the effort to define a set of powerful workflows and insights to increase revenue, maximize profit, and manage cash flow effectively
- Establish strong feedback loops with customers to continuously refine and iterate on product solutions
- Deliver meaningful revenue growth for Jobber by systematically scaling adoption, usage, Money In and Money Out transaction volume, retention, and ultimately driving customer LTV
- Define and track success metrics for Fintech initiatives, ensuring alignment with customer and Jobber outcomes
- Leverage data and qualitative feedback to evaluate product performance, inform strategic decisions, and prioritize improvements
- Continuously iterate on functionality based on feedback, market trends, and performance data
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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