Manager of Mid-Market Customer Success, Zocdoc
$119-150k
2+ days a week in office (Soho, NY)
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
$119-150k
2+ days a week in office (Soho, NY)
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- A meaningful (2+ years) of sales leadership experience, preferably in the tech or healthcare sector
- A proven track record of building teams that hit targets and accomplish goals
- Experience effectively partnering across the organization, navigating and balancing multiple stakeholders at all levels, from executive leadership to individual contributors
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
- The ability to integrate generative AI tools into your daily workflows to automate tasks, foster innovation, and maximize productivity
- A humble, empathetic leadership style. You’re committed to building equitable, inclusive, and diverse workplaces where every person is treated with dignity and respect
What the job involves
- Zocdoc’s most important asset is our people
- As a Manager for our Mid-Market Customer Success team, you will lead a new team and function focused on driving sustainable growth and long-term value for provider partners
- You will coach and develop junior-level Customer Success Managers, enabling them to manage and grow relationships with mid-market provider groups through a clearly defined but evolving engagement model
- This role offers the opportunity to shape how we support and scale mid-market customers by refining playbooks, success metrics, and processes, while consistently developing individual contributors with measurable performance impact and partnering cross-functionally to drive retention, optimization, and growth
- The kind of person who builds a culture of high performance and impact by establishing trust with their teams
- Able to work in a fast paced, high pressure environment, while driving results and getting things done
- The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work
- A relationship builder, who’s passionate about the healthcare industry and Zocdoc’s role in making it better for the patient
- Serious about your work, but not about yourself—because let’s face it, you need a sense of humor in today’s world
- Consistently driving strong results by analyzing metrics and Salesforce data to uncover trends, inform process improvements, and balance quality with quantity
- Continuously raising the performance bar by identifying opportunities and implementing repeatable, scalable processes to improve team outcomes
- Leading, motivating, and coaching the team to drive continuous development while fostering an innovative, autonomous approach to selling
- Leveraging deep health sector expertise to effectively coach reps on selling to large medical groups
- Constantly investing in your team culture through intentional focus on rallying your team around their impact, mission, and priorities, while also driving collaboration and sense of belonging among a distributed team
- Increasing win rate by innovating on existing process and presentation, including developing new scripting, building new sales content, and partnering with support teams
- Partnering with other provider teams to facilitate a strong customer journey
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the fragmented healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Moving forward, Zocdoc will continue to invest in its platform to optimise its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(Co-Founder & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder & Chief AI Officer)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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