Customer Success Manager, Nasuni
EMEA
Pay mix is 70/30, with clear targets for renewal performance
3 days a week in office
Hybrid cloud solutions for global enterprises
Be an early applicant
Hybrid cloud solutions for global enterprises
501-1000 employees
Be an early applicant
Pay mix is 70/30, with clear targets for renewal performance
3 days a week in office
501-1000 employees
Company mission
To remove the friction that keeps your data from fully serving you.
Role
Who you are
- Bachelor’s degree or equivalent experience
- 3–6 years of experience in SaaS customer success, renewals, account management, or sales operations
- Proven ability to manage customer relationships and drive commercial outcomes
- Experience negotiating renewals, pricing, or contract terms strongly preferred
- Proficiency with Salesforce, Salesforce CPQ, and customer success or engagement tools
- Strong written and verbal communication skills; comfortable with executives and technical teams
- Highly organized and detail-oriented with the ability to manage multiple priorities
- Data-driven mindset and the ability to interpret usage signals and customer health indicators
- Comfortable working cross-functionally in a dynamic, growth-oriented SaaS environment
What the job involves
- The Customer Success & Renewals Manager (EMEA) owns both the post-sales customer relationship and the renewal cycle for a portfolio of small and mid-sized enterprise customers across the region. This role blends the proactive engagement of a CSM with the commercial ownership of a Renewal Specialist
- You will guide customers through onboarding, adoption, and ongoing success, while also managing renewal strategy, pricing negotiations, multi-year conversions, and forecasting
- This is a high-visibility, customer-facing role ideal for someone who enjoys building strong relationships and driving commercial outcomes.
- Customer Success (50%)
- Ensure successful onboarding, adoption, and long-term health for your EMEA customer portfolio
- Monitor customer usage and engagement to identify risks, gaps, or expansion opportunities
- Conduct regular business reviews, health checks, and value discussions with key stakeholders
- Develop and execute customer success plans aligned to business outcomes and use cases
- Act as a trusted advisor for best practices, operational guidance, and value realization
- Partner cross-functionally with Support, Product, Solutions Architecture, and Sales to remove obstacles and improve the customer experience
- Capture customer insights and feedback to drive product and process improvements
- Renewals & Commercial Ownership (50%)
- Own and close all renewals within your book of business, ensuring timely execution and accurate forecasting
- Manage the full renewal cycle: outreach, discovery, proposal, negotiation, and close
- Drive pricing outcomes that support uplift, multi-year conversions, and long-term retention
- Generate accurate quotes and contracts using Salesforce and Salesforce CPQ with minimal oversight
- Partner with Sales to flag expansion opportunities and support upsell motions when appropriate
- Maintain rigorous renewal hygiene, pipeline accuracy, cadences, follow-ups, and data integrity
- Help refine renewal playbooks, messaging, and automated workflows for EMEA scale
- Other Duties:
- Support customer communications and engagement initiatives
- Participate in the creation and refinement of customer success playbooks and tools
- Contribute to internal knowledge sharing and continuous improvement within the CS function
Salary benchmarks
Our take
Nasuni manages unstructured data with its enterprise data platform for hybrid cloud environments. It addresses challenges in data storage scaling, security, and edge performance while making data AI-ready.
The platform simplifies the management of vast and unstructured data, enabling enterprises to unlock data silos and their intelligence. Also, by partnering with major cloud providers like Microsoft, AWS and Google Cloud, Nasuni offers seamless integration and support.
The company recently expanded into the French market to meet the growing demand for AI-ready data solutions and data security against ransomware. Partnering with local IT provider arcITek and serving top French companies, Nasuni aims to bolster its sales and technical teams and enhance its partner networks.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 11 rounds)
Mar 2022
$60m
GROWTH EQUITY VC
Jul 2020
$25m
LATE VC
Total funding: $224.5m
Company benefits
- Take-what-you-need paid time off
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan
- Professional growth opportunities and performance bonuses
- Work/life balance with flexible schedules and locations
- Generous employee referral bonus
- Incentive stock options
- Free on-site fitness center
- Flexible commuting options including bike, water shuttle, and public transporation
- Complimentary snacks and beverages
- Humanscale workstations with built-in stand-up desks
- Pre-tax commuter benefits in many states
- HSA and FSA plans
Company HQ
Government Center, Boston, MA
Leadership
Andres Rodriguez
(CEO & CTO)Previously the CTO of Hitachi Data Systems, Archivas, and The New York Times.
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