Director of Enterprise Customer Success, Pixalate
Ad Tech Experience Required
$100-150k
+ Commission
Protection, privacy & compliance analytics platform
Open for applications
Protection, privacy & compliance analytics platform
21-100 employees
Open for applications
$100-150k
+ Commission
21-100 employees
Company mission
To accurately provide a 360 degree view of the supply chain on every seller.
Role
Who you are
- Experience: 5+ years of experience in a customer success, account management, or consulting role, with a focus on enterprise clients in digital advertising, marketing, or related industries. Experience in IVT detection and familiarity with the NAM market is highly desirable
- Client Focus: Proven track record of managing and growing relationships with large, strategic enterprise clients, particularly in the NAM region. Demonstrated ability to understand client needs and translate them into actionable plans
- Industry Knowledge: Deep understanding of the digital advertising ecosystem, including programmatic advertising, media buying, and fraud detection/prevention technologies. Knowledge of market dynamics and regulatory environments within NAM is a plus
- Communication Skills: Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels of an organization, especially within diverse cultural contexts in NAM
- Analytical Skills: Strong analytical and problem-solving abilities, with a focus on data-driven decision-making. Proficiency in using analytics tools and CRM platforms
- Leadership: Ability to lead cross-functional teams and influence outcomes without direct authority. Strong project management skills, with a focus on driving results in a multinational, multi-cultural environment
What the job involves
- We are seeking an experienced and driven Enterprise Customer Success Director to join our team, with a particular focus on the NAM East Coast market
- In this role, you will be responsible for nurturing and growing relationships with our top-tier, strategic enterprise clients across Europe, the Middle East, and Africa
- Your focus will be on ensuring customer satisfaction, driving product adoption, and delivering value that aligns with our clients' business goals
- You will serve as a trusted advisor, helping clients navigate the complexities of advertising technology, privacy compliance, and invalid traffic (IVT) detection, ensuring they achieve their desired outcomes
- Client Relationship Management: Develop and maintain strong, long-term relationships with key stakeholders within our enterprise and strategic client accounts, with a focus on the NAM market. Act as the main point of contact and advocate for the client within the company
- Strategic Planning: Collaborate with clients across the NAM region to understand their business objectives, challenges, and goals. Develop and execute tailored success plans that drive product adoption and demonstrate ROI
- Value Delivery: Ensure clients are leveraging our technology to its fullest potential by providing ongoing education, best practices, and insights. Regularly review and analyze account health, identifying opportunities for growth and optimization
- Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to ensure a seamless client experience. Provide feedback to internal teams based on client input to inform product development and enhancements
- Renewals & Upsells: Drive client retention by ensuring high levels of satisfaction and engagement. Identify and pursue opportunities for upselling and cross-selling additional products or services that align with client needs
- Reporting & Analytics: Provide clients with regular reports and performance metrics, demonstrating the impact of our solutions on their advertising campaigns. Use data-driven insights to guide strategic conversations and recommendations
- Problem Resolution: Proactively identify and address any issues or concerns that may arise. Work to resolve problems quickly and effectively, ensuring client satisfaction and maintaining strong relationships
Our take
The advertising landscape has changed drastically since Pixalate’s founding in 2012, but the company’s security and privacy software has evolved with time and is in line with a digitally-led market worth hundreds of billions of dollars. Pixalate detects and analyzes fraud within advertising via web and mobile apps and with connected television and web advertising becoming the dominant vehicles, it’s no surprise that fraudulent and criminal enterprises also leverage the platforms.
This goes some way to explain why Pixalate, a leader in the area, has gained such significant funding since its founding in 2012. Another reason is its leading Publisher Trust index, which ranks mobile and connected TV apps for their compliance and trustworthiness in advertising. The platform analyzes more than 5 million apps across Amazon, Google, Roku, and other leading marketplaces.
A third-party approach has benefited Pixalate, contrasting with the first-party risk assessments of its competitors. After all, modern consumers spend a lot of time online browsing. This has led Pixalate to publish valuable insights into app stores, showing that substantial numbers of the apps allowed on to Apple and Google don’t have privacy policies. Insights like these sets Pixalate out as a leading voice in the digital privacy discussion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2021
$18.1m
GROWTH EQUITY VC
Dec 2013
$4.6m
SERIES A
Total funding: $27.5m
Company benefits
- Excellent benefits package, including medical, dental, and vision insurance
- Premiums 100% covered for employees and 50% covered for dependents
- Unlimited PTO
- 401k
- Monthly internet reimbursement
- Casual work environment
- Hybrid, flexible hours
- Opportunity for advancement
Company HQ
Tysons, VA
Articles
Leadership
Jalal Nasir
(Founder & CEO)Previously Director of Product Management at TRUSTe, Senior Director Ad Operations and Platform at Geeknet, Director of Product Development at Lime Engine and Senior Program/Product Manager at Microsoft.
Salary benchmarks
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