Revenue Operations & Enablement Specialist, UpKeep
$85-95k
+ Equity
Computerized maintenance management system software platform
Be an early applicant
Computerized maintenance management system software platform
101-200 employees
Be an early applicant
$85-95k
+ Equity
101-200 employees
Company mission
To give facility management and maintenance teams the tools they need to increase productivity.
Role
Who you are
- Bachelor’s degree, preferably in a business-related or technical-related field
- Minimum 3-4 years of experience in an Enablement role within a technology-driven business environment
- Proficient in data manipulation in Google Sheets/Excel
- Advanced proficiency in Salesforce reporting and dashboard creation
- Proficiency in commonly used Sales tools preferred
- Certification as a Salesforce.com Administrator (ADM-201) is not required but is considered a plus
- Exceptional communication skills with the ability to engage with technical and non-technical stakeholders
- Natural ability to effectively manage and drive projects and take ownership of their work
- Comprehensive understanding of Sales and Customer Success processes
- Effective time management and the ability to handle multiple competing priorities in a fast-paced environment
- Proven ability to utilize Salesforce reporting and dashboards to compile key metrics and data points
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes
- Initiates action – is results-oriented, takes responsibility for actions and outcomes, meets commitments, and strives for high performance
- Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary
- Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities to achieve the expected outputs
- Takes responsibility for own learning – knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn
- Communicates ideas – respectfully exchanges information and proposes a way forward. Listens to the views of colleagues and takes in diverse perspectives
- Works collaboratively – shares knowledge and information, fosters teamwork, and contributes to a positive work environment where people want to come to work
- Displays ethical character and competence – acts with integrity and intent, is accountable for own actions, and behaves according to company values
- Acts as a good citizen of UpKeep
What the job involves
- As a key member of the Revenue Operations team, this role acts as a primary point of contact for the Sales and Customer Success teams, ensuring smooth operations and effective support
- This role is a unique opportunity to take a leading role in building out an enablement function at UpKeep
- Responsibilities include managing the provisioning and maintenance of the GTM tech stack, collaborating with leadership to enhance team enablement and process alignment, along with leading training and onboarding sessions to increase system literacy across the organization
- This team member will be pivotal in laying the foundation of our enablement and onboarding process and will be able to make a strong and valuable impact
- Additionally, the position supports the organization and execution of virtual team events, learning sessions, and our recognition and SPIF initiatives to promote positive team culture
- Lead and facilitate comprehensive training sessions to promote system adoption and enhance digital literacy across the organization
- Manage and coordinate Sales Bootcamp training for newly onboarded hires
- Create, manage, and own a library of content including videos, slide decks, and other forms of informative materials
- Manage the triage of the Revenue Operations case queue, prioritizing and delegating inbound support requests from internal stakeholders effectively
- Assist in the organization and execution of Sales & Customer Success incentive events, including creating presentations, managing prize distributions, and handling event reporting
- Act as the primary point of contact for the Sales and Customer Success teams, addressing their tool, reporting, process, and onboarding needs
- Collaborate closely with department leadership to build out Sales and Customer Success enablement, ensure process alignment, and meet daily business demands
- Assist in overseeing the provisioning and ongoing maintenance of tools within the GTM technology stack
- Partner with Revenue Operations leadership on strategic projects aimed at boosting efficiency and enhancing performance in Sales and Customer Success
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and including global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% female employees
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home
- Stock Options
- Unlimited Vacations
- Medical, Mental, Dental, & Vision
- 401k Plan
- Paid Parental Leave
- Located in Westwood
- Dog Friendly Office
Company values
- Customers over revenue - We treat our customers the way we’d like to be treated. We anticipate their needs, actively listen to their requests, and care deeply about creating value for them. At the end of the day, it’s more important for us to do right by the customer than to worry about the most lucrative option
- Grit over prestige - We offer solutions, even if that means trying something new, in order to further the goals of our organization and customers. To honor our commitments, we face hurdles head on and think creatively to solve any problems in our path. When faced with the question, “Can we do X?” our instinctive answer is never simply “no,” it’s “no, but we CAN do Y instead.”
- Progress over perfection - We understand that our product and team always have potential to improve. We continuously develop our product in a way that helps our customers grow. When taking on a new project - we focus on moving quickly, not waiting until everything is perfect. As a team, we acknowledge mistakes, humbly embrace feedback, and pursue experiments with zeal
Company HQ
Westwood, Los Angeles, CA
Articles
Leadership
Ryan Chan
(CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
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