Technical Support Engineer, Bynder
More information about location
1+ day a week in office
Digital asset management platform
Job no longer available
Digital asset management platform
501-1000 employees
Job no longer available
More information about location
1+ day a week in office
501-1000 employees
Company mission
Bynder's mission is to inspire brands to thrive through exceptional content experiences.
Role
Who you are
- We are seeking a skilled and motivated Technical Support Engineer to join our dynamic team, in Amsterdam The Netherlands
- If you are of the same mindset, speak fluent English, and have an affinity for the customer experience and technology please read further, this might be something for you
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- Proven experience in a technical support role, preferably within a SaaS environment
- Strong understanding of APIs, integrations, and software development concepts
- Excellent problem-solving skills with the ability to conduct detailed technical investigations
- Outstanding communication skills, written and oral, with the ability to convey complex technical information clearly and concisely to both technical and non-technical audiences
- Fluency in English. Dutch, French, or German as an additional language is a plus
- Familiarity with support ticketing systems and documentation tools
- Ability to work independently and as part of a global team, managing time effectively across different time zones
- Customer-focused mindset with a commitment to providing exceptional support
- Proactive attitude, with time management, prioritization, and organizational skills
What the job involves
- As a Technical Support Engineer, you will be at the forefront of solving intricate issues that our customers encounter, requiring deep product knowledge and technical expertise
- You will collaborate closely with our Product Managers and Engineers to ensure timely and effective resolution of customer issues within our SLA
- For us the satisfaction of our clients is everything
- We want their queries to be handled most efficiently and feel as little discomfort as possible
- You will be working in an international team, located in Amsterdam, Boston, San Francisco, and Melbourne
- You will become the go-to person for the users of our product worldwide daily
- It will be your job to make sure that we always find a solution to their problems
- Your daily tasks will include communication with the reporter of the ticket, but also technical investigation, troubleshooting, and cooperating with our technical development department on fixes
- Moreover, since we are continuously looking for improvements in efficiency, scalability, and service, you will be able to actively participate in the development and growth of the department by sharing your ideas
- Our Support teams (25 FTE globally) are the face of Bynder for our clients every day
- They are dealing with complex tickets, often including API and Integrations
- The culture in the small teams is strong, friendly, and fun
- Support expert-level (level 2) to our global customer base, addressing complex tickets involving deep investigation and technical problem-solving
- Manage and resolve a wide range of technical issues related to APIs, integrations, and other advanced functionalities of our product
- Collaborate with Product Managers and Engineering teams to troubleshoot and resolve customer issues, ensuring alignment on our SLAs
- Proactively identify patterns in support requests and work with the team to implement improvements in our product and support processes
- Continues self-study on the product to stay up to date on the newest features and changes
- Consult and share your knowledge with colleagues, both within Support and other departments
- Dealing with tickets of our SMB to Enterprise customers, including communication and follow-ups, with a high sense for priority
Our take
With an increased demand for content that is agreeable, personalised, and brand consistent, the digital asset management industry is growing fast, and Bynder is keen to cement its place as a key player.
As a scalable SaaS solution which is recognized for its innate user experience, Bynder is aimed at brand-forward companies seeking a user friendly digital asset management (DAM) solution that they can utilise quickly. These companies increasingly deem DAM as necessary for a customised customer experience, and to free up time for wider strategic business initiatives, and so this presents a great growth opportunity for Bynder.
The company has built on its foundation of an innate user interface, as well as strong portal and swift deployment capacity, by expanding its partner ecosystem and integration capabilities. Serving over a million users across thousands of organizations, including the likes of Spotify, Puma, and Icelandair, the appeal of Bynder's solution is clear. In 2022, it was announced the company would be purchased by private equity firm THL, a move which will enable it to accelerate growth and "help even more brands deliver exceptional content experiences."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2016
$22.2m
SERIES A
Total funding: $22.2m
Company benefits
- Hybrid, remote & flexible options
- Bynder clubhouses - a safe space to create and maintain a strong sense of togetherness, foster innovation, and enjoy focus time when things get hectic at home
- Comprehensive health plans
- Unlimited holidays
- Generous parental and family leave
- Travel allowance
- Pension/401(k)
- Leadership academy
- StrengthsFinder assessment
- Access to LinkedIn Learning
- Mentorship program, as well as summer & winter school workshops
- Feedback culture, role scorecards and OKRs
Company values
- Accountability - We are honest, reliable, and efficient, but we are not perfect. If we make a mistake, we will acknowledge it and make appropriate corrections.
- Growth - At Bynder, we're dedicated to helping creative marketers grow their brands. But, it is also our mission to grow our own brand, improve our performance, and strive to become the best we can be—as individuals and as an organization—by supporting and championing one another.
- Unity - Our teams win and lose together. We all work towards the same goals, and we include all stakeholders in important conversations as we actively seek to eliminate silos.
- Innovation - Byndies are always eager to innovate. We encourage new ideas in all job fields and put a strong focus on cross-cultural and cross-functional collaboration: the insights we share allow us to continuously improve our products, services, and processes.
Company HQ
Leidseplein, Amsterdam, Netherlands
Articles
Leadership
Chris Hall
(Chairman of the Board)Previously founded Label A and co-owned i-Concept. Left his role as CEO of Bynder to become Chairman in July 2020.
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