Customer Success Operations Specialist, Binti
$100-165k
Offers equity
More information about location
2 days a week in office
SaaS solutions for child welfare agencies
Posted today
SaaS solutions for child welfare agencies
101-200 employees
Posted today
$100-165k
Offers equity
More information about location
2 days a week in office
101-200 employees
Company mission
Binti’s mission is to reinvent child welfare through software with the goal of helping every child to have a family.
Role
Who you are
- 2-5 years of experience in renewals operations, deal desk, CS/sales operations, contracts coordination, or order management, ideally in a SaaS or subscription business
- Proficiency with Salesforce administration; experience with Maxio, Linksquares, and DocuSign/e-signature is a strong plus
- Comfortable reading and tracking contract terms without being the one negotiating them
- Strong analytical skills and experience with reporting/BI tools like Metabase or Sigma
- Proven ability to manage multiple cross-functional threads — Legal, Finance, Sales, CS — simultaneously under deadline
- Strong attention to detail and a clear, proactive communication style that resolves blockers without becoming one
- Comfortable in a role with a seasonal rhythm, flexing into broader operational work as renewal volume ebbs and flows
What the job involves
- Binti is seeking an analytical and detail-oriented Customer Success Operations Specialist to join our Customer Success team
- This role is ideal for a process-minded professional with a background in renewals, contracts, or sales/Customer Success operations, who is ready to bring their expertise to a fast-paced, mission-driven environment
- As a Customer Success Operations Specialist, you will own the renewal process end to end once a Strategic Partnership Lead secures a customer's commitment—coordinating directly with Contracts and Finance to get agreements signed, invoiced, and accurately reflected in Salesforce—while also maintaining the broader systems and data that Customer Success runs on day to day
- Beyond these core responsibilities, the Customer Success Operations Specialist will play a pivotal role in shaping how Customer Success measures and reports on itself, from health scoring methodology to renewal and expansion forecasting
- Your operational rigor and eye for process improvement will directly influence how effectively our Strategic Partnership Leads and Customer Success Managers can support the agencies and families we serve
- This role offers a unique opportunity to blend hands-on renewal execution with broader operational strategy across Customer Success
- You'll join a thoughtful, mission-driven team that values trust, autonomy, and continuous improvement as we scale Binti's impact nationwide. This is a newly created, unique opportunity to build the operational foundation for how Customer Success tracks, reports on, and executes its most critical processes
- Own the master tracking of the full renewal book, proactively flagging upcoming renewals to Strategic Partnership Leads well before they're urgent
- Serve as the point of contact an SPL notifies the moment they secure a verbal or contractual commitment, capturing deal terms directly at handoff
- Liaise directly with Contracts on paperwork and Finance on pricing, billing, and invoicing to turn agreed terms into what actually goes to the customer
- Follow up with customers and internal teams until contracts are fully executed and invoices are confirmed correct, then update Salesforce so the CRM reflects reality
- Lead opportunity management and config in Salesforce for the customer success relevant components, including data hygiene, permissions, and workflows for renewal, account, and health data
- Maintain the integrations feeding CS systems, including the data pipeline into health scoring and account provisioning as SPLs and CSMs join or leave
- Help define playbooks for adoption, renewal, and expansion stages, and support segmentation logic for high-touch vs. tech-touch account treatment
- Own the health score methodology and build renewal/expansion forecasting rollups for leadership, plus lightweight dashboard support for one-off CS reporting requests
- Track adherence to the renewal timeline milestones (~ 90/60/30 days out) and escalate internally when a checkpoint is missed
- Generate contract drafts including pricing, billing, and invoicing terms based on agreed terms, and route to Contracts and Finance for review and sign-off
Our take
In the US there are almost half a million children in foster care, and around a quarter of those are still waiting to be adopted. Connecting children with the right families, all of whom need to be thoroughly checked before approval, is a long and labor-heavy process involving huge volumes of paperwork.
Binti is aiming to reinvent child welfare by partnering with county and state governments and private social work firms. The company provides them with modern software to speed up and increase approval volumes while still maintaining high standards.
The company has grown quickly since launching in 2017 and struck partnerships with the likes of the Los Angeles County Department of Children and Family Services, & NYC Children’s Services. The company is showing no signs of slowing down, having concluded a major fundraise to expand further across the US in 2021.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jun 2026
$6m
LATE VC
Aug 2021
$45m
SERIES B
Total funding: $51m
Company benefits
- An above-market compensation package (salary + equity)
- Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents
- Flexible vacation time to promote a healthy work-life blend, targeting 20 days/year
- 16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant
- 13 paid holidays; 11 Federally observed holidays (including Juneteenth), plus the day after Thanksgiving and Election Day
- Sick/Mental Health time separate from vacation days (72 hours)
- 4 weeks of sabbatical after 4 years of service at the company
- 401(k) with 100% match of contributions up to 4% of your annual salary
- Commuter benefits, FSA, and DCSA with administration paid for
- $5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)
- $2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
- $1,000 reimbursement for virtual home office setup
- $100/month remote work stipend to cover internet, electricity, or home office setup costs, or $250/month for a co-working space
- Weekly reimbursement for lunch with coworkers - virtually or at our Oakland office
- Paid Jury Duty
- Remote work friendly
Company HQ
Downtown, Oakland, CA
Leadership
Felicia Curcuru
(Co-Founder & CEO)Former Engagement Manager at McKinsey. Also served as Director of Business Development and VP User Experience at online venture capital platform, FundersClub.
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