Senior Manager of Sales Operations, Cedar
$126.2-165k
+ Equity
Financial engagement & billing for healthcare providers
Open for applications
Financial engagement & billing for healthcare providers
501-1000 employees
Open for applications
$126.2-165k
+ Equity
501-1000 employees
Company mission
To make healthcare more affordable and accessible through its consumer-friendly platform.
Role
Who you are
- A successful candidate will carry a growth mindset, meticulous attention to detail, and proven experience in developing and improving operational processes, particularly within a deal desk environment
- Exceptional interpersonal skills and the ability to collaborate effectively across Sales, Finance, and other cross-functional teams are essential for success in this role
- 5+ years in a commercial, finance, or revenue operations role
- Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional senior leadership
- Self-motivated and demonstrated ability to drive operational efficiency and lead multiple priorities concurrently
- Experience having directly managed business processes such as forecasting, territory and quota setting, deal desk and sales compensation administration
- Expert level proficiency with Salesforce
- Excellent analytical and data modeling skills
- Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information
- Relevant enterprise software or healthcare experience
What the job involves
- The Growth Operations team is seeking a data-driven and strategic Sales Operations Senior Manager with a specialized focus on deal desk processes, commissions, deal process optimization, and reporting, to support our growing Commercial team
- This role is critical for streamlining and enhancing our sales operations, ensuring accurate commission calculations, optimizing the deal process, and providing insightful reporting
- The Sales Operations Senior Manager will be responsible for maintaining data integrity related to deal flow and commissions, and will act as a key liaison between Sales, Finance, and other relevant departments
- Analyze sales and pipeline performance data to identify trends, opportunities, and areas for improvement
- Contribute to the development of the annual sales plan, including quota setting and territory design
- Develop and maintain sales dashboards and reports to track key performance indicators
- Support the sales forecasting process by providing data-driven insights
- Own TAM data and conduct analyses to identify market coverage and white space opportunities
- Lead or participate in strategic planning initiatives related to growth operations
- Identify and implement process improvements to optimize sales performance
- Manage and oversee the deal desk process, ensuring efficient response SLAs and approvals
- Develop and maintain deal desk policies and procedures, ensuring compliance with company guidelines
- Collaborate with Sales, Legal, and Finance teams to resolve deal-related issues and escalate complex deals as needed
- Streamline the deal approval process to reduce cycle times and improve sales velocity
- Administer and maintain deal desk documentation, ensuring data accuracy and integrity
- Enable sales and supporting team members on deal desk processes and best practices
- Analyze deal desk metrics to identify areas for improvement and implement process enhancements
- Manage and analyze deal economics and proposal acceptance trends; synthesize and share market feedback cross-functionally and propose solutions
- Drive deal desk meeting cadence, including deal desk office hours and other preparation forums
- Administer the commercial commission plans, ensuring accurate and timely calculation and payment of commissions
- Develop and maintain commission plan documentation and communicate changes effectively to the commercial teams
- Resolve commission-related inquiries and disputes, working closely with Sales and Finance
- Analyze commission data to identify trends and provide insights
- Manage commission documentation, ensuring data accuracy
- Collaborate with Finance to ensure accurate commission accounting and reporting
- Model and analyze the impact of potential commission plan changes
- Develop and implement processes to improve commission accuracy and efficiency
Our take
Over $1 billion is said to be lost annually by physicians as a result of inefficient and disjointed healthcare billing practices. The subsequently low patient satisfaction rates lead to poorer care, and real losses for providers who see patients switching away from their plans.
Cedar looks to remedy these issues with a selection of consumer-facing services which streamline billing, insurance and healthcare processes. Healthcare billing concerns a huge percentage of US adults, so optimizing patient satisfaction is of increasing concern - a great opportunity for the company.
After acquiring competing patient finance streamlining service OODA Health in 2021, Cedar netted substantial funds and launched its Payer Intelligence Layer. This allows it to integrate data from insurers and providers to create a single source of information. The company was also endorsed by the Montana Hospital Association's shared services division, to be listed as its only preferred patient financial engagement technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2022
$68.4m
SERIES D
Mar 2021
$200m
SERIES D
Total funding: $394.4m
Company benefits
- Flexibility to work from home or in the office, depending on what works best for you
- Health insurance
- Offices in Manhattan, San Francisco and Salt Lake City
- Free lunch, healthy snacks, cold brew and kombucha on tap (Yup!)
- Guided-meditation and game nights (Weekly!)
- Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Equity (for qualifying roles) and health benefits that start on your first day
- 401k plan with 3% employer non-election contribution
- Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally
Company HQ
West Village, New York, NY
Leadership
Arel Lidow
(Co-Founder)Previously VP of product at AppNexus where they supervised the development and launch of the company’s flagship products. Began their career as a technology associate at Bridgewater Associates, working on trading systems for the world’s largest hedge fund.
Dr. Florian Otto
(Co-Founder & CEO)Previously an executive at Zocdoc where they drove the commercial adoption of the platform. Also founded a daily deal company in Brazil (ClubeUrbano) that was eventually acquired by Groupon. Began their business career as a strategy consultant at McKinsey & Company.
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