Director of Strategic Accounts, Observe.AI
Central
$330-375k
OTE
+ Equity
More information about location
Contact center software
Open for applications
Contact center software
201-500 employees
Open for applications
$330-375k
OTE
+ Equity
More information about location
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Selling platform-as-a-service and/or software-as-a-service and/or selling large BPO solutions with blended people+tech solutions
- 10+ years of enterprise/strategic selling experience and achieving sales bookings ARR targets >$1M per year in the last 3 years
- Designing and executing complex deal strategies in contact center space
- Supporting the growth of fast-growing, high-performance B2C large companies - Banking, Insurance, Healthcare, Travel & Hospitality, Telecom
- Leading high-visibility customer events (CAB, conferences, product launches, etc.)
- Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
- Understanding and Reporting on Contact Center KPIs and QA/Coaching processes
What the job involves
- Our Strategic GTM team has a unique mission to help customers understand the deep impact that highly capable Gen AI models can bring to their business and customers in contact centers
- This role is a mixture of understanding customer’s business drivers, proposing the right solution and leveraging a great pool of internal and external resources to accomplish growth goals
- You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure
- You’ll represent Observe.AI as a thought leader in Customer Experience and Contact Center AI, and partner with speech researchers, data scientists, product engineers, and solution strategists to help customers evolve their AI journeys
- Our platform is being rapidly adopted by companies in NAMER, and we’re looking for tenured Strategic Account Directors in the NAMER region to join our team and continue to bring both new customers onto the SaaS platform, and expand existing ones
- Lead our 50 of the Fortune 250 prospects’ journeys from consideration to purchase
- Partner with Account Associates, Solutions Engineering and Customer Success to build and execute complex customer evaluations, demos, and proof of values
- Forecast your pipeline and targets on a weekly basis
- Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
- Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
- Support the recruitment and onboarding of other teammates
- Support the development of company culture
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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