Technical Support Engineer, Adyen
$80-110k
Payments platform built to grow businesses
Posted today
Payments platform built to grow businesses
1001+ employees
Posted today
$80-110k
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- You recognize that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English
- You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges
- You have affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting)
- You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered
- You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity
- You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
- STEM degree preferred but not required
What the job involves
- You will operate as a first interface with Adyen’s merchants across the globe
- As part of this role you will be working with teams across Adyen (technical and commercial)
- Your work will have a direct impact on our merchant’s ability to take payments and further grow their business
- Our team is extremely merchant-focused, highly motivated and thrives on shared success
- You will be part of an international team with diverse backgrounds and skill sets
- With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle
- The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams
- Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
- You are responsible for the merchants’ full lifecycle (integration, expansion and operational excellence)
- Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants
- Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues
- This is a full time position and does require working the occasional holiday and/or weekend to ensure business continuity
Application process
- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days
- Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
- Application
- We’ll review your application and get back to you within 5 working days
- Formula fit
- A chat about your experience and why you want to work for Adyen
- Skills test
- For some roles, you’ll be required to complete a skills test or case study
- Skills interview
- We’ll go in depth on your skills and how they relate to the role
- Final interview
- Every applicant meets a member of our global senior leadership team
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$52.1m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $318.8m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company values
- We build to benefit all customers (not just one)
- We make good choices to build an ethical business and drive sustainable growth for our customers
- We launch fast and iterate
- Winning is more important than ego; we work as a team - across cultures and time zones
- We don’t hide behind email, instead we pick up the phone
- We talk straight without being rude
- We include different people to sharpen our ideas
- We create our own path and won’t be slowed down by “stewards”
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Articles
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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