Product Manager, UpKeep
$110-120k
+ Equity
Computerized maintenance management system software platform
Be an early applicant
Computerized maintenance management system software platform
101-200 employees
Be an early applicant
$110-120k
+ Equity
101-200 employees
Company mission
To give facility management and maintenance teams the tools they need to increase productivity.
Role
Who you are
- 4+ years of experience in SaaS and/or mobile product management
- Experience working with software development teams using Agile methodologies
- Experience contributing to both web and mobile product initiatives
- Bonus: experience with AI/ML features or products
- Bonus: experience in field service, maintenance, or operations tools
- Ability to analyze raw data to extract insights and support product decisions
- Can make thoughtful tradeoffs with limited information
- Strong communication skills and ability to present ideas clearly
- Detail-oriented while keeping the broader user experience in mind
- Self-motivated and eager to grow in a fast-paced environment
- Strong written and verbal communication
Desirable
- Receptive to change – is flexible and embraces improvements to processes
- Initiates action – takes responsibility, meets commitments, and works toward results
- Manages the workload – prioritizes tasks effectively and solves problems proactively
- Technically proficient – understands and applies relevant technical knowledge to the role
- Takes responsibility for own learning – open to feedback and seeks opportunities to improve
- Communicates ideas – listens to others, shares ideas clearly, and builds on team input
- Works collaboratively – supports team efforts and contributes to a positive work environment
- Displays ethical character and competence – acts with integrity and aligns with company values
- Acts as a good citizen of UpKeep
What the job involves
- At UpKeep, we believe AI can redefine how work gets done in the field—by anticipating problems, automating tasks, and delivering real-time insights that keep teams moving
- As a Product Manager, you'll shape intelligent tools that help frontline workers stay one step ahead—without extra steps
- You’ll be responsible for the strategy, roadmap, and execution of platform-wide experiences that embed AI directly into the workflow
- You’ll collaborate closely with engineering, design, and stakeholders to deliver high-impact solutions that connect our broader product vision to user needs in the real world
- This isn’t just about building features
- It’s about creating intelligent, in-the-flow experiences that feel invisible, powerful, and essential
- Field technicians are often underserved by traditional software
- You’ll help bring them intuitive, AI-powered tools that actually reduce their mental load—tools that feel one step ahead and work when they do
- Contribute to the product roadmap across platforms, aligned with our AI-first vision and product strategy
- Prioritize features and bugs in collaboration with engineering and design, balancing user impact and feasibility
- Lead smaller feature efforts end-to-end: define requirements, manage timelines, and drive execution
- Partner with AI/ML teams to integrate intelligent features into core workflows
- Work closely with users, research, and customer success to surface needs and validate solutions
- Support sprint planning, project timelines, and release coordination
- Ensure experience consistency across platforms (web, mobile, integrations)
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and including global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home
- Stock Options
- Unlimited Vacations
- Medical, Mental, Dental, & Vision
- 401k Plan
- Paid Parental Leave
- Located in Westwood
- Dog Friendly Office
Company HQ
Westwood, Los Angeles, CA
Leadership
Ryan Chan
(CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
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