UX Researcher, Prosper Marketplace
$145-181k
+ Bonus
More information about location
Online P2P lending marketplace
Be an early applicant
Online P2P lending marketplace
201-500 employees
Be an early applicant
$145-181k
+ Bonus
More information about location
201-500 employees
Company mission
To advance financial wellbeing by providing affordable financial solutions to consumers across the credit spectrum.
Role
Who you are
- Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience
- 5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions. Or 3+ years of experience with a Master’s degree
- A work history in the financial services industry is preferred
- Knowledge of various research methodologies and when to apply them effectively
- Strong cross-functional partnership skills
- Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations
- Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms
- Comfort working in an agile environment and adapting research approaches to support rapid iteration
- Ability to balance strategic research initiatives with tactical needs
- Experience collaborating with data analysts to connect qualitative insights with quantitative metrics
- Willingness to manage parts of ResearchOps and self-serve recruitment
- Proficiency with analytics software like Heap, Posthog, or similar is preferred
- At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being
What the job involves
- We're seeking a UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements
- As a member of our product organization, you'll help shape our UX strategy and collaborate with cross-functional teams to ensure user-centered decision making across the organization
- You'll be responsible for executing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into product recommendations that align with business objectives
- Your expertise will help ensure we're building the right solutions that address real user needs and pain points
- Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking
- Design and implement comprehensive research plans for complex projects in a fast-moving environment
- Regularly present at Town Hall and All Tech meetings
- Synthesize research findings into actionable insights and effectively communicate them to stakeholders
- Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process
- Expand our research repository to make insights accessible and usable by the broader organization
- Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior
- Proactively identify research opportunities that could improve product strategy and user experience
- Advocate for user needs in strategic planning and prioritization discussions
Our take
Prosper is a peer-to-peer lending platform that connects investors with borrowers directly. When it launched in 2005, it was the first of its kind and paved the way for the now crowded peer-to-peer lending market, which includes competitors like Peerform, Upstart, Funding Circle and LendingClub.
The company provides an attractive option by cutting out the middleman and making applications faster, meaning that socially and financially rewarding investments can be made. Prosper is one of the largest and most recognized in this industry, having facilitated billions in loans to over two million borrowers.
In more recent years, Prosper has forged ties with banks to allow it to launch its home equity credit line, indicating a new direction for the company. It continues to develop its offering and remains a force in the market, with no reason to believe it won't continue to succeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Sep 2017
$50m
SERIES G
Jan 2013
$20m
LATE VC
Total funding: $153.8m
Company benefits
- Take-what-you-need (paid) vacation for salaried employees
- 20 days of PTO and 7 paid holidays/year for hourly employees
- Stock options
- 401K retirement savings plan with generous matching
- Comprehensive health, dental and vision insurance plans, with options specific to your own health coverage needs
- Prosper Fit - A monthly stipend to use for gym memberships, personal training sessions, yoga and exercise classes, or club sports/fitness fees
- Pre-tax commuter/parking assistance
- Snacks and beverage selections in our kitchen
- Monthly meet-and-greet happy hours
- Perkspot discount programs
- One Medical
- SF Location - Rooftop deck with ping-pong and foosball table
Company HQ
Financial District, San Francisco, CA
Leadership
David Kimball
(Chairman & CEO)Having studied for an MBA at Brigham Young University, David worked in Management at Ford Motor Company for over 10 years, prior to spending another decade at USAA. He left his role as CFO and COO to join Prosper Marketplace in March 2016 as CEO and Chairman.
Salary benchmarks
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