Email Deliverability Consultant, Braze
Equity and employee stock purchase plan available
Customer engagement platform
Job no longer available
Customer engagement platform
1001+ employees
Job no longer available
Equity and employee stock purchase plan available
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- Our ideal candidate is someone who has competency in deliverability concepts and customer management skills
- They ideally have two to three years of experience providing deliverability-specific services at an ESP, agency, or large brand
- They’d be well-versed in industry best practices, have had success in the identification and remediation of deliverability issues and in presenting them in a meaningful, consumable format to customers
- They’d be a polished, articulate ambassador for the team and for the company
What the job involves
- As an Email Deliverability Consultant, you will be part of our customer-facing deliverability team
- You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze
- Teams at Braze work collaboratively to deliver great customer experiences
- You’ll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams
- Provide fundamental to advanced deliverability support to our customers and our internal teams
- Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
- Help conduct in-depth investigations, reviews, and audits into email sending practices
- Assist customers with blocklists, spam traps, and issues with MBPs
- Help customers produce schedules for IP warming and monitor their warming progress
- Monitor individual customer email metrics and help improve their sending reputation
- Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving
- Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
- Take an active role in thought leadership through writing blogs, articles, and whitepapers
- Help represent Braze at M3AAWG and within other important industry communities
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt it's placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Talent Development: We support your professional growth through formal career pathing, learning platforms, and our Global Learning Stipend
- Global Presence: Our global presence—15 cities and growing—provides opportunities to work and connect with top talent around the world
- ESPP: We offer an Employee Stock Purchasing Plan to all employees globally.
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
- Seek the Truth: We combine intelligence with humility to challenge assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
Company HQ
NoMad, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Braze
Mel Windley (Director of Global Inclusion and Opportunity)
- Braze takes an inclusion-first approach and holds the philosophy that Global Inclusion and Opportunity must be built into business processes in order to have lasting and meaningful impact. The future we want to shape is one where people from diverse backgrounds and experiences can thrive and have meaningful careers at Braze.
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