Associate Site Reliability Engineer, Salesforce

• This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship and has the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan
• Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV
• You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role
• Must be a U.S. citizen (born or naturalized) who does not hold dual citizenship
• Expected to work on a 24/7 team with rotating day and night shifts and participate in an on-call rotation
• Strong background in Computer Science or a related engineering discipline
• Must be located in North America
• Systems engineering experience in enterprise scale internet service engineering or support role
• Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
• Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
• Strong understanding of monitoring security systems and administration
• Strong Communication skills (Written and Oral)
• Experience provisioning, operating, and running AWS/C2S based infrastructure and systems
• Understand and have experience with writing scripts in Python, Go, or other languages
• Prior Jenkins/Bamboo/Spinnaker pipeline execution experience
• This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position

Desirable

• Salesforce is seeking an engineering candidate to join the Site Reliability organization
• Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues
• Seven days a week, 24 hours a day, the Site Reliability team keeps the Salesforce cloud and our customers protected
• As a member of the Site Reliability team, you will be responsible for the primary task of detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability
• The team contributes to the customer and Salesforce by securing data through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises
• The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration
• GovCloud Incident Response (GIR) maintains the current infrastructure with day to day alert response, smart hands and incident management; including retrospectives and following up on long term remediations
• Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems
• Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management
• Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team
• Smart Hands - This service allows Service Owners, who do not have access to production systems, to perform investigations and troubleshooting within Gov Cloud environments
• Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directives
• Passionate about solving technical issues and customer concerns with other technical staff as the need arises
• Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth

• End Date: January 9, 2026